Learning, Cultural Development & Training Specialist

Job SummaryThe Learning, Cultural Development & Engagement Specialist is responsible for developing, implementing, and tracking learning, corporate culture, and employee engagement programs for staff and drivers across Operations, Recruitment, Finance, Customer Service, and other functions.This role supports the building of a culture of continuous learning, reinforces GSM’s values and desired behaviors, and helps improve employee capability, performance, and engagement in support of GSM’s growth in the market.Key Responsibilities1. Learning Program DevelopmentDevelop training materials and programs, including onboarding, soft skills, functional skills, and performance management.Support the implementation of the Learning & Development plan in line with GSM’s business goals.Conduct training needs assessments in collaboration with department heads and team leads, and propose suitable training solutions.Standardize training content, formats, and materials across departments.2. Training DeliveryPlan, organize, and facilitate in-person, virtual, and on-the-job training sessions.Coordinate with internal trainers and external facilitators or vendors, and manage the training schedule and logistics.Organize training sessions, employee engagement activities, onboarding programs, and internal communication initiativesTrack and monitor training effectiveness through feedback, assessments, and performance metrics.Analyze results, report findings to the Head, and recommend improvements to training content and delivery.3. Employee EngagementExecute engagement initiatives and events that improve productivity, retention, and the overall employee experience.Collect engagement data through surveys, feedback channels, and focus groups, and measure the outcomes of initiatives.QualificationsBachelor's degree in Human Resources, Education, Organizational Psychology, or a related field.Minimum 2–3 years of experience in Learning & Development, Employee Engagement, or HR, preferably in a service-oriented organization.Be able to organize training sessions, employee engagement activities, onboarding programs, and internal communication initiativesGood communication, interpersonal, and coordination skills; English is an advantage.Please submit your resume directly through LinkedIn or email to v.huongbt@greensm.com