Learning Management Administrator

Learning Management AdministratorLocation: 6625 Excellence Way, Plano, TX, USAAssignment Length: 12 monthsInterview process - 2 interviews - 1 web, 1 onsiteFully onsite roleMust have LearningManagement Systems Administration - 3 yearsExcel Expert a mustTableau a plusInstructional design expInventory Mgmt a plusEssential Duties and ResponsibilitiesLearning Management System AdministrationAdminister, maintain, and optimize the Learning Management System (LMS).Manage user accounts, learning assignments, certifications, and learning paths.Maintain system integrity, troubleshoot issues, and coordinate vendor support.Support system upgrades, testing, and implementation of new functionality.Reporting and AnalyticsDevelop recurring and ad hoc reports and executive dashboards.Monitor compliance, certifications, and learning effectiveness.Analyze data and provide recommendations to improve business performance.Learning Content DevelopmentDesign and maintain eLearning, job aids, guides, assessments, and knowledge articles.Ensure learning content reflects current operational processes and adult learning principles.Business CommunicationsDevelop professional communications for frontline agents, supervisors, managers, and leadership.Prepare operational announcements, policy updates, training notifications, and change management communications.Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and informationCreate a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messagingOperational SupportPartner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.Provide consultation and performance support across all levels of the contact center.Device Inventory ManagementMaintain accurate device inventory records.Perform monthly and annual inventory reconciliations.Coordinate equipment assignments, returns, audits, and lifecycle management.Minimum QualificationsBachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.Three (3) to five (5) years of experience administering a Learning Management System.Three (3) to five (5) years of experience supporting a contact center environment.Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.Excellent written, verbal, organizational, analytical, and project management skills.Preferred QualificationsExperience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.Knowledge of adult learning theory, instructional design, and change management.Experience supporting technical support or customer care organizations.Core CompetenciesLearning Management Systems AdministrationBusiness CommunicationInstructional Design and Content DevelopmentReporting and Data AnalyticsProject ManagementContact Center Operations ExpertiseContinuous ImprovementCollaboration and Stakeholder ManagementPerformance ExpectationsMaintain accurate LMS records and high system availability.Deliver timely executive reporting and actionable analytics.Publish clear, professional communications that support operational readiness.Complete monthly and annual device inventory reconciliations with high accuracy.Support operational initiatives that improve employee capability and customer experience.FLSA ClassificationExempt (recommended; final classification to be determined by Human Resources based on organizational guidelines).