Learning Officer - CHANEL

CHANEL continuously evolves in its search for perfection. The Learning Officer will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East. The successful candidate will demonstrate organizational skills, and ability to animate trainings.Key Responsibilities:Delivering Organized and Impactful Training:Ensure organized and streamlined planning and communication with all collaborators.In close alignment with the Middle East and India training team, coordinate and implement training sessions/ materials.Prepare collection trainings, Client Experience training, briefings and other training.Identifying subject matter experts in the boutique to enrich and / or co-animate training sessions / morning briefs.Adapting training content according to the needs/ buying of the boutiques, in communication with Management.Ensure content is fun, impactful and drives the business.Coaching on the Boutique Floor:Coaching all roles on the boutique floor.Creating action plans in the boutique, using coaching as a business lever.Supporting a culture of coaching and feedback in the boutique.Communicating harmoniously and Following up efficiently:Collaborate harmoniously with the Learning Manager, Brand Manager, HR, Middle East Training teams, Boutique Management.Following up on the new starter process with new joiners.Ensure teams have done pre work before attending training sessions.Completes refresher training/ follow ups to fully embed action plans, and Floor observation to ensure training has been understood/ being used.Proactively shares regular reporting with the Learning Manager and the Brand Manager.Shares regular reporting (qualitative and quantitative) with the management, establishing KPIs to measure the effectiveness of training.Your Profile:A minimum of 3 years experience in a pure training role.Experience in luxury retail/ footwear would be an advantage. A proven track record of strong organisational skills.Warm, welcoming humble attitude.Eye for detail and good memory.Fashion sensibility and attentive to trends and culture.Emotional and situational intelligence.Reliable, with integrity.Excellent observation and listening skills.You express yourself extremely clearly with a superb command of English and Arabic.