Leasing & Tenant Relations Manager Film Studios (SPA5-QPFS0015)

Role PurposeManage leasing coordination and tenant relationship activities across the Film Studio asset, ensuring effective onboarding, occupancy management, tenant retention, and operational readiness to support commercial performance and long-term occupier satisfaction. The role combines leasing coordination with proactive occupier and operator servicing within a specialized studio environment.Key ResponsibilitiesSupport implementation of leasing and occupancy strategies across the Film Studio assetCoordinate tenant and operator onboarding, move-in readiness, service activation, and operational integrationAct as the primary operational contact for tenants, operators, and commercial occupants across onboarding and occupancy stagesManage tenant communication, issue resolution, and relationship management activities to support long-term retention and satisfactionCoordinate lease administration, occupier documentation, and onboarding requirements in line with approved processesMonitor occupancy utilization, tenant operational requirements, and service readiness across occupied spacesSupport tenant retention initiatives, renewals planning, and service quality improvement activitiesCoordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams to resolve tenant-facing issues efficientlyTrack tenant requests, escalations, action logs, and operational follow-ups through to closureSupport implementation of approved pricing, leasing frameworks, and commercial terms where requiredConduct tenant satisfaction follow-ups and identify service improvement opportunitiesMonitor tenant compliance with operational, contractual, access, and HSE requirementsPrepare occupancy reports, tenant updates, onboarding trackers, and operational dashboardsSupport leasing negotiations and commercial discussions where requiredCoordinate activation readiness for new tenants, operators, and strategic partnerships prior to go-liveKPIsOccupancy rateTenant retention rateTenant satisfaction scoreTenant onboarding cycle timeNumber of unresolved tenant escalationsLease renewal rateOperational readiness timelinesRequirementsBachelor's degree in Business Administration, Real Estate, Hospitality, Property Management, or related field5-7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset managementExperience within mixed-use, entertainment, hospitality, operational, or specialized commercial assets preferredExperience managing tenant-facing or operator-facing activities within commercial, hospitality, entertainment, or operational environmentsExposure to entertainment, creative, destination-based, or specialized asset environments preferredStrong stakeholder and customer relationship management capabilityUnderstanding of leasing operations, occupier onboarding, and occupancy managementAbility to coordinate cross-functional operational requirements and service activation activitiesStrong issue resolution, follow-up discipline, and communication capabilityKey CompetenciesTenant relationship managementLeasing operationsStakeholder coordinationCustomer serviceCommercial operationsCommunication skillsProblem solving