Legal Operations Manager

About RB Legal MNWe are an award‑winning, client‑focused estate planning law firm helping individuals and families protect what matters most through wills, trusts, and estate plans. We are a small, high‑service, high‑caring team of 3 attorneys and 3 staff located in St. Louis Park, MN (a suburb of Minneapolis). We work Monday–Thursday, or as needed. We are not remote.About the RoleWe are seeking an ambitious, systems-minded Operations Manager to serve as our operational engine. Working directly alongside our Managing Attorney, you will manage day-to-day operations, lead our support team, optimize processes, and ensure projects are executed seamlessly from start to finish. This is not just another job—it is a long-term executive career path.What You Will Do You will be trusted to help create a reliable operating rhythm, strengthen team coordination, and drive process improvement.· Operations and process improvement- Analyze client intake and matter workflows to eliminate bottlenecks - Design and maintain Standard Operating Procedures (SOPs) - Review client onboarding and design the overall client experience to prevent bottlenecks and wow moments.· Team leadership- Direct and mentor non‑attorney support staff – direct attorney process uniformity and strategy - Oversee recruitment, hiring, and onboarding - Establish performance metrics and track staff KPIs - Monitor team bandwidth and resource allocation - Facilitate clear communication between the owner, attorneys, staff, and vendors.· Growth and strategy- Identify untapped legal market opportunities and new service lines - Productize recurring legal services into competitive structured packages - Manage marketing agencies and optimize lead acquisition - Provide data‑driven insights for executive decisions - Organize and lead strategy meetings - Act as chief of staff for special executive projects· Financial management- Monitor operating expenses and project budgets - Optimize billing cycles, reduce aged accounts receivable - Build and deliver executive financial and operational dashboards - Negotiate and oversee third‑party vendor partnerships· Technology and projects- Evaluate, select, and roll out legal tech software - Lead firm‑wide operational and technology deployment projects - Drive change management so new and existing tools and processes are fully adopted - Oversee physical office operations and IT infrastructure - Ensure cybersecurity and data privacy compliance· Governance- Confirm and document people‑management authority, decision rights, and the attorney escalation pathWho You AreYou are an intrapreneur who takes ownership of results and treats the firm’s success as your own.· A self‑starter who moves without waiting to be asked· A leader comfortable in working alongside attorneys and staff· A team player who honors what has been built and brings fresh ideas· You have the drive to keep the firm moving forward.· Objective and insightful, seeing opportunities others may miss· Positive and confident, you lead with optimism and hold your ground with grace· Accountable for outcomes and ambitious about progress· Career‑minded and ready to help lead decisionsWhat You Bring· Current or recent experience in a legal setting (law firm, legal adjacent, or professional field)· A law degree is welcome but not required; attorneys seeking firm leadership are encouraged to apply· The ability to view the firm as a manager first and a legal professional second· A track record of leading people, projects, and process improvements· Comfort with technology and experience in improving system/rolling out new systems· Working knowledge of budgets, billing, and financial reporting· Strong communication skills with attorneys, staff, clients, and vendorsRole Details· Location: On‑site in St. Louis Park, MN· Work setting: In person; we are not remote· Schedule: Full‑time (Monday–Thursday) or as needed to complete the work· Reports to: Firm OwnerBenefits & CompensationSalary: $65,000 – $85,000 commensurate with experience.Paid Time Off: Paid vacation, PTO, firm-observed holidays; additionally, we are closed from Christmas Eve through January 1 as paid time off.Retirement: Simple IRA with a firm match after 12 months.Career Path· Title at hire: Operations Manager. Opportunity for professional growth based on readiness not a set timeline, when you have shown results, leadership and trust the role requires, the title and responsibility follow. How to Apply:To be considered for this role, submit your application to Rebecca@rblegalmn.com with the subject line "[Your Name] - Operations Manager Application" including:Your updated ResumeA Cover Letter addressing what specific experience you have had that makes you a good fit for this role.We do not accept search firm submissions for this position.