[LEIF84B9] Senior Salesforce Service Cloud Developer

Hello All,Greetings from ZettaMine!!!Job Title: Senior Salesforce Service Cloud DeveloperLocation: PAN India/BengaluruExperience: 8-10 YearsNotice Period: Immediate JoinersAutodesk is looking for an experienced Senior Salesforce Service Cloud Developer to join our Salesforce Engineering team. In this role, you will design, build, integrate, and operate scalable Salesforce solutions that enable Autodesk's customer service and support experiences.You will work primarily across Salesforce Service Cloud, partnering with product managers, architects, engineers, customer support teams, and business stakeholders to translate complex service requirements into secure, maintainable, and highly automated solutions.The ideal candidate combines deep hands-on Salesforce engineering expertise with a strong understanding of customer service processes, omnichannel experiences, integration, automation, and enterprise software engineering practices.ResponsibilitiesDesign, develop, test, deploy, and support enterprise solutions on Salesforce Service Cloud.Develop scalable solutions using Apex, Lightning Web Components (LWC), SOQL, Salesforce APIs, Flow, and other Salesforce platform capabilities.Design and implement Service Cloud capabilities including Case Management, Omni-Channel, Entitlements, Milestones, Knowledge, Email-to-Case, Web-to-Case, and agent experiences.Develop intelligent case assignment and routing solutions based on customer, product, region, language, entitlement, support tier, priority, agent skills, and other business criteria.Build reusable Lightning components and agent experiences that improve productivity and provide relevant customer context.Design and implement integrations between Salesforce and contact center, identity, data, and other Autodesk enterprise platforms.Develop secure and scalable integrations using REST/SOAP APIs, Platform Events, Change Data Capture, web services, and event-driven integration patterns.Design automation using the appropriate combination of Salesforce Flow, Apex, platform configuration, and integration services, minimizing unnecessary custom code.Establish clear separation between configurable business rules and application logic to improve maintainability and business agility.Design robust exception handling, retry, fallback, and recovery mechanisms for integrations and automated processes.Optimize Salesforce implementations for performance, scalability, security, governor limits, and platform best practices.Build automated unit, integration, regression, and deployment testing into the engineering lifecycle.Establish monitoring and observability for Salesforce integrations, routing automation, asynchronous processing, and critical customer-service workflows.Troubleshoot complex production issues spanning Salesforce, integrations, contact center platforms, and downstream systems.Participate in architecture reviews, technical design sessions, code reviews, and engineering governance.Contribute to CI/CD, source control, release management, and DevOps practices for the Salesforce platform.Mentor engineers and provide technical leadership on Salesforce development standards and Service Cloud architecture.Partner with product owners and business stakeholders to translate requirements into sustainable technical solutions.Minimum QualificationsBachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.8+ years of Salesforce development experience, including significant hands-on experience with Salesforce Service Cloud.Strong development experience with Apex, Lightning Web Components, SOQL/SOSL, Salesforce APIs, and asynchronous Apex.Strong experience with Salesforce Flow and declarative platform capabilities.Experience implementing Service Cloud capabilities such as Case Management, Omni-Channel, Knowledge, Entitlements, Milestones, and Service Console experiences.Experience designing complex case routing, assignment, escalation, and automation.Strong understanding of Salesforce data models, sharing, roles, profiles, permission sets, and platform security.Experience developing integrations using REST/SOAP APIs and modern event-driven integration patterns.Understanding of Salesforce governor limits, transaction management, bulk processing, performance optimization, and scalable design patterns.Experience with Salesforce development lifecycle, Git, CI/CD, automated testing, and release management practices.Experience troubleshooting complex Salesforce applications and enterprise integrations.Strong communication, problem-solving, and cross-functional collaboration skills.Preferred QualificationsDeep experience designing and implementing large-scale Salesforce Service Cloud solutions.Experience with Omni-Channel routing, skills-based routing, presence configuration, capacity models, and workload management.SkillsMandatory SkillsSalesforce ApexSalesforce Integration – REST, SOAP, Streaming APIs, EventsSalesforce Lightning Web Components (LWC)Salesforce Service CloudInterested candidates kindly share your updated CV to Gangadhar.B@zettamine.com or WhatsApp to 8977527825.Thanks & Regards,Gangadhar.B