Leisure Travel Consultant

Job PurposeThe Leisure Travel Consultant is dedicated to providing personalized travel experiences for clients seeking leisure and recreational travel. This role involves understanding clients' travel preferences, interests, and budgets to recommend and arrange tailored travel itineraries, including destinations, accommodations, and activities. The Leisure Travel Consultant ensures a seamless booking process, offers expert advice on travel options, and handles all aspects of travel arrangements. By delivering exceptional customer service and leveraging in-depth knowledge of destinations and travel products, the Leisure Travel Consultant aims to create memorable and enjoyable travel experiences, fostering long-term client relationships and driving customer satisfaction.Key Responsibilities Engage with clients to assess their travel preferences, requirements, and budget, providing personalized travel advice and recommendations.Research and book travel arrangements, including flights, accommodations, car rentals, and activities, ensuring optimal options that meet client needs. Create and present detailed itineraries that outline all aspects of the tripDeliver exceptional customer service throughout the travel planning process, addressing inquiries and concerns promptly and professionally. Maintain regular communication with clients to keep them informed about their bookings and any changes to travel plans.Utilize the most effective booking tools and suppliers to secure the best travel deals for our clients, enhancing service offerings and contributing to overall business profitability.Handle and resolve issues or complaints related to bookings, cancellations, or changes, coordinating with suppliers to find quick solutions. Act as an advocate for clients, ensuring their needs are met and their concerns are addressed effectively.Stay informed about industry trends, popular destinations, and travel regulations to provide accurate and up-to-date information to clients. Identify and recommend new travel experiences, packages, and destinations that align with clients’ interests and preferences.Promote and sell leisure travel packages, special offers, and add-on services, working to achieve sales targets and contribute to revenue growth. Upsell relevant services and upgrades to enhance clients' travel experiences.Prepare and manage travel documentation, including itineraries, ensuring compliance with travel regulations. Ensure that all bookings and transactions are accurately recorded in the company's systems.Conduct post-trip follow-ups with clients to gather feedback about their travel experiences and address any concerns. Utilize client feedback to improve services and inform future travel recommendations.Build and maintain relationships with travel suppliers, such as airlines, hotels, and tour operators, to secure competitive rates and exclusive offers. Coordinate with suppliers to ensure high-quality service delivery and resolve any issues that arise during the travel experience.Ensure that all daily sales closures are accurately processed, with all documentation completed in the reservation and booking systems. This includes precise reporting, proper attachment of supporting documents, and facilitating the collection of payments from customers.Experience and Qualification Minimum 4 years of experience in travel operations within the travel or hospitality industrySound knowledge of the UAE/GCC & International Travel segment. Proven track record with Leisure Travel client accounts.Bachelor's degree in Business Administration, Marketing, Travel and Tourism, or a related field.A member from Talent team will reach out to qualified talent only.