Lending Operations Manager

Lending Operations ManagerOnsite - Oklahoma City, OKFull Time role with benefitsMust have solid background in Lending/Commercial Loans, reports and ordersMust have 3+ years of experience in managing and supervising loan operations team.(~$600M+ Portfolio)The Lending Operations Manager supports the Director in overseeing daily loan operations, team performance, risk management, regulatory compliance, and process improvement. This role drives operational efficiency, strengthens internal controls, improves service delivery, and ensures alignment with the bank’s strategic objectives.

Key Responsibilities

Oversee loan operations, including consumer and commercial loan processing, documentation, servicing, and reporting.Develop and implement operational strategies, policies, procedures, service standards, and performance metrics.Identify opportunities for process improvement, automation, and technology enhancements.Ensure compliance with applicable federal and state regulations, internal policies, and GAAP requirements related to loan processing.Maintain effective internal controls, minimize operational risk, and support business continuity planning.Lead, coach, and develop staff and subordinate managers, including hiring, onboarding, performance management, and cross-training.Monitor service levels, productivity, project delivery, and departmental goals.Collaborate with the Director, lending teams, vendors, and other stakeholders to improve operational performance.Maintain accurate desk procedures and ensure appropriate staff training and coverage.

Qualifications

Minimum five years of loan operations experience, including consumer and commercial lending.At least two years of supervisory or management experience.Bachelor’s degree or an equivalent combination of education and experience.Strong knowledge of banking operations, loan documentation, processing, collateral perfection, regulatory requirements, and GAAP as applicable to loan processing.Experience with loan processing systems and reporting tools; Jack Henry experience preferred.Strong leadership, communication, organizational, project management, analytical, and problem-solving skills.Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.