Lending Operations Team Lead

About GoTymeGoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building South Africa's leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.About the roleWe're seeking a Lending Operations Team Lead to oversee the end-to-end operational management of our lending products, ensuring accurate, timely execution throughout the loan lifecycle. In this role, you'll manage our portfolio of Salary Loans—overseeing loan disbursement reconciliation, loan recording, account-level roll-forwarding, and collection settlement—while operationalizing our Loan Channelling function across recording, reconciliation, and settlement processes.As a key operational leader, you'll drive service delivery excellence, maintain robust controls and regulatory compliance, and spearhead continuous process improvements across the lending portfolio. You'll partner with internal teams and external stakeholders to resolve issues strategically, champion automation initiatives, and serve as a subject matter expert on lending operations best practices for our broader organization.Manage and develop the Lending Operations team responsible for Salary Loans and Loan ChannellingEstablish clear ownership, maker-checker controls and service standardsEnsure complete and accurate loan-level and transaction-level records by reconciling core banking data, partner reports and Finance balancesMonitor reconciliation breaks, unusual movements and operational exceptions; ensure timely investigation, escalation, resolution and documentationManage partner performance, funding requirements and settlement obligations in accordance with agreed service levels and operating proceduresCollaborate with internal teams and external partners to deliver timely, compliant outcomesProvide management information and operational reporting on volumes, turnaround time, reconciliation status, incidents, risks and partner performanceSupport audit, risk and regulatory requirementsDrive automation and process improvements that reduce manual work, strengthen controls, and improve scalability and customer experienceRequirementsMust HavesBachelor's degree in Finance or related fieldRelevant experience in lending operationsStrong background in disbursement, repayment processing, account-level reconciliation, settlement, operational controls and partner managementWorking knowledge of Philippine lending regulations and practicesExperience launching or transitioning lending products, including process design, testing, control implementation and go-live support (preferred)Operational risk management, maker-checker controls, audit remediation and regulatory supportData analysis, management reporting and KPI monitoringProcess improvement and automationCross-functional stakeholder managementStrong analytical thinking, attention to detail and sound judgment