Level 2 IT Support Engineer

🚀 Level 2 IT Support Engineer – Melbourne | HybridPlease Note: You MUST have worked for a IT Managed Service Provider (MSP) before to be considered for this role.Only PR of Australia/Aus Citizens/NZ Citizens will be considered. Candidates on a visa will NOT be considered.Please don't apply if you don't meed the above requirements.📍 Location: Melbourne Metropolitan Area💼 Employment: Permanent, Full-Time💰 Salary: $75,000 – $85,000 + Super🏠 Working Arrangement: Hybrid – Work from Home & Onsite Client Support🚗 Driver’s Licence & Reliable Vehicle: RequiredOur client is an established and growing Australian Managed Service Provider (MSP) with a strong reputation for delivering high-quality technology solutions and support to a diverse range of businesses.They are currently looking for an experienced Level 2 IT Support Engineer to join their Melbourne-based team. This is an excellent opportunity for an IT professional who enjoys working directly with clients, solving technical problems, learning new technologies and working in a fast-paced, collaborative MSP environment.The RoleAs a Level 2 IT Support Engineer, you will provide Level 1 and Level 2 remote and onsite technical support to managed service clients. You will be responsible for resolving technical issues, meeting SLAs, supporting users across a range of environments and contributing to problem management and root-cause resolution.The role will involve a combination of remote work and onsite visits to client locations, with onsite requirements generally up to 3 days per week, although this will vary depending on client requirements.Key Responsibilities & TechnologiesYou will work across a broad range of technologies, including:Windows desktops and operating systemsMicrosoft Office / Microsoft 365Active Directory – on-premises and AzureWindows ServerAzureExchangeFirewallsSwitchesLAN/WAN and networkingPrinting and end-user supportRemote and onsite troubleshootingProblem management and root-cause analysisSLA-driven service deliveryWhat We're Looking ForThe successful candidate will have:3+ years' experience in a help desk/service desk or IT support rolePrevious experience working for an IT Managed Service Provider (MSP) – essentialStrong technical knowledge across end-user support and Active DirectoryExperience with Windows Server, Azure and ExchangeExposure to networking, including LAN/WAN, firewalls and switchesStrong analytical and problem-solving skillsExcellent customer service and communication skillsA professional, positive and approachable personalityAbility to work effectively as part of a teamAbility to work autonomously and manage competing prioritiesA methodical and detail-oriented approachAbility to work quickly while maintaining quality and accuracyA genuine willingness to learn and develop technicallyWhat Our Client OffersPermanent full-time opportunityCompetitive salary of $75K–$85K + SuperHybrid working environmentVariety of remote and onsite client workExposure to a broad range of technologies and environmentsSupportive and collaborative team cultureOpportunities for ongoing technical development and upskillingEligibility RequirementsMust be based in the Melbourne Metropolitan areaMust hold Australian Citizenship or Permanent ResidencyVisa-sponsored or temporary visa candidates will not be consideredValid Australian driver's licence requiredMust have access to a reliable vehicle for onsite client supportApplicants must be available to commence immediatelyA police check will be required during the final recruitment stageRecruitment ProcessThe process will generally involve:Initial interviewTechnical assessment completed onlineSecond/final interviewAdditional interview if requiredBehavioural assessmentReference checks and formal offer📩 Interested? Apply now or contact us for a confidential discussion.We are reviewing candidates ASAP, with interviews commencing immediately.📩 Interested?📩 Apply via LinkedIn or send your CV to c.thum@cipherrecruit.com.au or contact Charmaine Thum on 0439 320 538 for a confidential discussion.Applicants must have full Australian working rights.