Level 2 IT Systems Engineer

Company Description

Midana Exploration Company (MEC) is a resource exploration and development company and a subsidiary of Australia’s leading private mining enterprise, Hancock Prospecting. Operating at the forefront of the Middle East’s rapidly expanding mining sector, MEC is dedicated to unlocking the vast mineral potential of the highly prospective Arabian-Nubian Shield.Our core focus is to rapidly and safely transition high-potential exploration targets into world-class operational mining assets. We achieve this by combining Hancock Prospecting’s demonstrated track record in exploration, mega-project delivery, technology, and operational excellence with deep local partnerships. Through our landmark joint ventures with highly regarded Saudi resource companies, and our own targeted exploration prospects, we are developing a new benchmark for resource development while also actively contributing to the development of the resource sector in Saudi.Role Description:Level 2 IT Systems Engineer is responsible for developing, implementing and maintaining the company website and document management system via SharePoint or a propriety system, and supporting the Manager ITC’s strategy/digital roadmap across all KSA operations. The role ensures that 2nd level support is provided for all ITC services, systems and infrastructure effectively support corporate, project and field-based users across all locations, while operating in accordance with Company ITC standards and applicable KSA regulatory and cybersecurity requirements. The role is key to supporting the Manager, ITC and all users minimizing technology risk, ensuring operational readiness and enabling safe, secure and efficient project delivery.This role requires very limited travel to field and operational locations across KSA to support business operations, assess end user requirements.

Key Responsibilities

ICT Document Management System (DMS)Develop and execute a DMS strategy and support the digital roadmap for business mobilization, operational readiness and long-term organizational objectivesAssist in promoting the IT-as-a-Service culture across the organization, ensuring a customer-focused, responsive and value-driven approach to technology service delivery for all usersSupport Manager, ITCAssist the ITC Manager with their responsibilities and tasksCarry out instructions and assignments given by the Manager, ITC and other MEC managersHelp coordinate and manage IT/ICT support activitiesSupport the manager with technical issues, projects, reports, and service delivery for the organizationTake responsibility for specific tasks or projects delegatedAct as back-to-back ITC Manager when ITC Manager is on rostered leave as requiredITC GovernanceAssist establishing and maintaining appropriate cybersecurity, data governance, business continuity and ITC risk controlsAssist in ensuring compliance with applicable KSA regulatory, cybersecurity, data protection, Personal Data Protection Law (PDPL) and localization requirementsPartnerships Support and maintain strong relationships with KSA leadership and business functions to understand, prioritize and deliver technology requirementsSupport and maintain effective relationships with ITC vendors, suppliers and strategic technology partners, ensuring performance, service quality and commercial valueIdentify Technology GapsProactively anticipate technology requirements, identify capability and infrastructure gaps, and implement solutions to mitigate risks and support business growthExperience:Minimum 5 years of demonstrated experience implementing and managing Document Management Systems (DMS) in a mining or exploration company of similar size and complexityProven experience leading the development, implementation, creation, and ongoing maintenance of a DMSProven experience providing Level 2 IT Systems Engineer support for a wide range of company user requirements and technical issues

Qualifications

Mandatory Diploma or Degree in ITCDesirable HTML4 and CSS qualifications — Knowledge or formal training in basic web developmentBackend Node.js, SQL, MongoDB, Rest APIFunctional & Technical Skills:Strong web development, DMS programming, and system administration skillsStrong Level 2 IT support and technical troubleshooting abilitiesGood knowledge of backup, disaster recovery, data protection, recovery, and restoration processesStrong diagnostic skills with the ability to identify root causes, resolve technical issues, and determine appropriate escalation pathwaysStrong problem-solving and analytical skills with a proactive approach to improving IT systems, processes, and service deliveryStrong communication, training, and stakeholder engagement skills, with the ability to support users and promote effective technology adoptionStrong documentation and record-keeping skills, including maintaining ITC system documentation, configurations, assets, procedures, and technical recordsAbility to support the Manager, ITC with ITC operations, projects, technical issues, and other assigned responsibilitiesWork Location & TravelThe role is Jeddah head office based with very limited site trips to understand and support end user requirements.