Limousine Operations Coordinator

Role Overview The Operations Coordinator is responsible for the daily coordination of fleet operations, driver activities, corporate bookings, CRM updates, and operational reporting. The role ensures drivers and vehicles are operationally ready, bookings are managed efficiently, operational data is accurate, and business activities are completed according to company SOPs and KPI requirements. Key Responsibilities 1. Driver & Vehicle Operations Register and onboard drivers on Uber, Yango, Bolt, YAY Portal, and company platforms. Monitor driver attendance, deployment, and operational readiness. Coordinate vehicle assignments, handovers, and operational activities. Monitor fleet availability and daily operations. 2. Fleet Monitoring & Compliance Monitor vehicle movement through GPS and operational systems. Track driver and vehicle fines. Monitor Salik, fuel cards, charging accounts, and other operational balances. Ensure compliance with company policies and regulatory requirements. 3. Corporate Booking Management Coordinate and assign corporate and private bookings. Ensure bookings are allocated according to company SOPs. Monitor booking execution and trip completion. Provide support to low-performing drivers through booking allocation initiatives. Handle operational booking issues and customer escalations. 4. Corporate Invoice Coordination Prepare and coordinate corporate invoices. Verify booking and trip details before submission. Ensure invoices are submitted within required timelines. Coordinate with Finance regarding billing and supporting documents. 5. CRM & Data Management Maintain accurate and real-time CRM updates. Update driver, vehicle, booking, attendance, and fine records. Record vehicle changes immediately upon notification. Generate operational reports from CRM when required. 6. Driver Performance Monitoring Monitor driver online hours, trip completion, and performance. Track low-performing drivers and provide operational support. Escalate operational and performance concerns to management. Maintain driver performance records and reports. 7. Reporting & KPI Management Prepare daily, weekly, and monthly operational reports. Maintain accurate sales, booking, expense, and performance records. Submit task updates and KPI reports as required. Escalate operational issues and delays promptly. 8. Documentation & Record Keeping Maintain operational records, reports, invoices, fines, and supporting documents. Ensure all records are accurate, complete, and available for audit purposes. Update operational trackers and systems regularly Location: Dubai, UAESalary: AED :3,500 - AED:4,000