Live Chat Agen

Role Description The Live Chat Agent role is a part-time, remote position focused on supporting audience engagement and responding to inquiries in real time. Day-to-day tasks include answering questions from readers via live chat, providing basic information about news items or topics, and directing users to relevant articles or resources. The agent monitors incoming messages, identifies urgent or high-priority issues, and escalates them to the editorial or support team when needed. The role also involves recording common questions and feedback to help improve user experience and communication. The Live Chat Agent is expected to maintain a professional, respectful tone, follow internal guidelines, and use simple, clear language in all interactions.QualificationsAbility to communicate clearly and professionally in written English; Amharic language skills are an advantage.Strong customer support or live chat experience, including managing multiple conversations and responding promptly.Good understanding of the Ethiopian business and technology landscape, or willingness to learn quickly.Comfort with digital tools such as chat platforms, social media, and basic productivity software.Strong attention to detail, reliability, and the ability to work independently in a remote setting.Availability to work flexible part-time hours, including peak news or engagement times.Prior experience in media, news, or online communities is a plus but not required.