Loan Collection Manager

Phnom Penh-based, on-site position. Fluent in Khmer.Brief description: The Collection Manager leads and manages both the Phone Collection Team and the On-Site Collection Team. This role sets collection strategy, manages team leaders, improves recovery rates, and makes sure collection work is done professionally and follows company policy.Key Responsibilities· Lead and manage the Phone Collection Team and On-Site Collection Team (20+ staff).· Manage, coach, and develop team leaders and their teams.· Build and set collection strategies to increase recovery rates and reduce overdue loans.· Track team performance and prepare daily, weekly, and monthly reports for senior management.· Analyze overdue loan data to find ways to improve results.· Prepare monthly collection plans and track progress against targets.· Review and approve loan restructuring and bad debt write-off recommendations.· Handle customer requests such as early settlement and other collection matters.· Make sure late fees and penalties are calculated correctly.· Work with other departments to solve collection issues and improve processes.· Keep accurate collection records and ensure full compliance with company policy.Qualifications and requirements· Fluent in Khmer, excellent communication in English· Bachelor's degree in Business Administration, Finance, Accounting, or a related field.· At least 5 years of experience in collections, including 2+ years in a management role.· Proven experience managing a collection team of 20 or more staff.· Experience managing both Phone Collection and On-Site Collection is a strong advantage.· Good knowledge of collection operations, delinquency management, and recovery strategies, with the ability to achieve collection targets and work under pressure.· Good leadership, communication, team management, analytical, and problem-solving skills.· Skilled in Microsoft Excel and reporting.Why Join Spean Luy?· Fast-paced and exciting work — Take on meaningful challenges and have a direct impact on the company's results.· Learn directly from leadership — Get direct guidance and mentorship from a Harvard-educated CEO without layers of bureaucracy.· Competitive salary and performance-based incentives — Your results are recognized and rewarded.· Career growth — Take on more responsibility and grow with the company.· A culture that trusts you to think and act — We value people who identify challenges, propose solutions, and take initiative.· International environment — Work alongside a Japanese fintech company with modern systems and global standards.· Modern technology — Work with a well-developed mobile lending platform and digital tools.· Respectful & supportive workplace — Enjoy fair working conditions, clear policies, and a friendly, well-organized environment. Work Condition· Working Days: Monday to Friday· Working Hours: 8:00 AM – 5:00 PM· Public Holidays: Follow Cambodia’s Labor Law and official public holiday schedule.