Loan Servicing Manager

A growing organization is seeking an experienced Loan Servicing Manager to lead a team responsible for managing a large portfolio of customer accounts and receivables.This role will oversee day-to-day servicing operations, including payment processing, account administration, collections, customer service, property tax and insurance tracking, and overall portfolio accuracy. The ideal candidate will have strong leadership experience, a background in loan servicing or receivables, and a track record of improving processes and developing teams.ResponsibilitiesLead and develop a team responsible for loan servicing, account administration, collections, and customer supportOversee accurate and timely payment processing and new account setupManage delinquent accounts and improve collection processes and reportingMaintain strong controls around account accuracy, property taxes, insurance, and related documentationDevelop and monitor KPIs around servicing performance, collections, and portfolio trendsIdentify process gaps and implement practical improvementsBuild and document scalable processes to support company growthEnsure customers receive professional and responsive service throughout the life of their accountPartner with Accounting, Operations, Sales, Legal, and senior leadershipManage multiple priorities in a fast-paced environmentQualifications5+ years of experience in loan servicing, mortgage servicing, customer receivables, or a similar portfolio environment2+ years of leadership experience within servicing, collections, transaction processing, customer service, or account administrationExperience managing collections and delinquent accountsStrong understanding of payment processing and customer account managementExperience improving processes through automation, documentation, or workflow redesignStrong leadership, communication, and problem-solving skillsAbility to handle sensitive customer situations professionallyExperience balancing customer service with effective collectionsBachelor’s degree in business or a related field preferredKey Areas of ResponsibilityLoan and account servicingNew customer setupPayment processingCollectionsCustomer serviceAccount quality assuranceProperty tax and insurance administrationDocumentation and account maintenanceIf you are interested, please reach out to Brooklyn Benn at (405) 659-0628 or email your resume to brooklyn.benn@connectsearchllc.com