Logistics & Customer Service Specialist (Mandarin Speaker)

Key Responsibilities1. Order Fulfillment & Sales OperationsReview, verify, and process customer purchase orders.Coordinate with Procurement, Production, and Shipping teams to confirm delivery schedules and shipping methods.Collaborate with internal teams to ensure on-time deliveries and support expedited shipment requests when necessary.Review customer purchase orders, payment terms, credit limits, and shipping requirements. Propose and coordinate alternative shipping or payment solutions when appropriate.Prepare quotations and verify product availability and lead times for customer inquiries.Prepare packing lists, invoices, and monitor payment status.Maintain proactive communication with customers via email and phone regarding orders, shipments, and related inquiries.2. Customer Service & Account SupportBuild and maintain strong relationships with customers by providing responsive and professional support.Work cross-functionally to deliver outstanding customer service and ensure customer satisfaction.Coordinate with Quality, and Production and Business Development teams to address production, delivery, and quality-related issuesSupport Field Application Engineers (FAEs), Project Managers and Business Development Managers (BDMs) as needed in resolving customer technical inquiries in a timely manner.Support RMA team as needed to communicate repair status, replacement schedules, and product return timelines with the customers.3. Sales & Business Development SupportAssist with new customer account setup, credit applications, and vendor registration processes.Support Business Development Managers by preparing quotations and following up on sales opportunities and new leads.Maintain and update customer records and CRM data within the assigned territory.Assist Business Development Managers with sales reporting and data analysis.Perform other duties and special projects as assigned.QualificationsBachelor's degree or equivalent combination of education and 2+ years of relevant work experience.Experience in order fulfillment, inside sales, customer service, or sales operations is preferred.Strong sense of urgency with a proven ability to execute tasks efficiently and deliver results.Excellent written and verbal communication skills.Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Self-motivated, adaptable, and capable of working both independently and collaboratively.Professional, courteous, and customer-focused with excellent phone and interpersonal skills.Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or CRM systems is a plus.Bilingual in English and Mandarin Chinese.

Benefits

401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceExperience:Inside sales: 1 year (Required)Language:Chinese (Required)Work Location: In person