Logistics & Operations Manager

Company Description Miaou is a fashion brand founded in 2016 by Alexia Elkaim, inspired by the search for perfectly fitting jeans for curvier bodies in a market where such options were limited. The brand began with a single pair of pants, distinguished by a signature grommet detail, and quickly resonated with customers seeking both fit and style. Building on this early success, Miaou expanded into matching sets and incorporated a variety of fabrics to create distinct, fashion-forward collections. Today, Miaou is known for its modern silhouettes, tailored fits, and attention to detail, offering team members the opportunity to contribute to a growing, innovative brand.

Location: Los Angeles, CARole Overview: Miaou is seeking a highly organized and experienced Manager, Logistics & Operations to oversee the day-to-day movement of inventory and orders across our DTC and wholesale businesses.This role will own logistics from the point goods are ready to ship from production through final delivery to our warehouse, wholesale partners, and customers.

The ideal candidate has strong fashion/apparel experience and is comfortable working cross-functionally across Production, Sales, Finance, Customer Service, and external warehouse and logistics partners.The role requires someone who is extremely detail-oriented, proactive, and able to identify operational issues before they impact customers or revenue.

Key Responsibilities

Inventory & Warehouse OperationsOwn day-to-day communication and management of 3PL and warehouse partnersMaintain clear visibility into inbound inventory, receiving dates, available inventory, and outbound shipmentsEnsure inventory is received, allocated, put away, and reflected accurately in company systemsInvestigate and resolve inventory discrepancies between internal systems and warehouse recordsOversee returns processing, restocking, and inventory adjustmentsEstablish clear processes and accountability around warehouse performanceWholesale & DTC FulfillmentOversee fulfillment across wholesale, e-commerce, specialty, major, off-price, and dropship channelsTrack open orders and ensure goods ship accurately and on timePartner closely with Sales on order status, allocations, extensions, cancellations, and shipping deadlinesManage routing, compliance, EDI requirements, shipping documentation, and account-specific requirementsProactively identify orders at risk of missing delivery windows and escalate issuesPartner with Finance to resolve chargebacks, deductions, payment holds, and shipping discrepanciesInbound LogisticsTrack finished goods from production through warehouse receiptMaintain visibility into WIP, ex-factory dates, freight bookings, in-transit inventory, and expected warehouse delivery datesCoordinate domestic and international freight forwarders and shipping partnersEnsure required customs and shipping documentation is accurate and completeCommunicate delays and potential risks to relevant teams before they impact deliveryCross-Functional OperationsAct as the operational liaison between Production, Sales, Finance, Customer Service, and warehouse partnersEnsure teams have accurate and timely information regarding inventory and order statusSupport Customer Service with shipping information, proof of delivery, returns, and fulfillment-related issuesDevelop clear workflows and processes to improve communication and accountability across departmentsReporting & AccountabilityMaintain a weekly logistics and fulfillment WIPProvide management with clear reporting on:Incoming inventory and expected receipt datesOpen wholesale ordersDTC fulfillmentLate or at-risk shipmentsReturnsInventory discrepanciesWarehouse performanceChargebacks and compliance issuesLead weekly logistics/operations meetings and ensure action items are followed through to completionIdentify recurring operational issues and implement processes to prevent them

Qualifications

7+ years of experience in logistics, fulfillment, customer operations, or wholesale operations, ideally within fashion/apparelStrong understanding of both wholesale and DTC order fulfillmentExperience managing warehouse and/or 3PL relationshipsExperience with wholesale routing, compliance, EDI, chargebacks, and major/specialty accountsStrong inventory management and reconciliation skillsExperience coordinating domestic and international freightComfortable working with ERP, order management, warehouse, and e-commerce systems, A2000 preferred.Advanced Excel and reporting skillsExtremely organized with strong follow-through and attention to detailAble to manage multiple priorities in a fast-paced environmentStrong communicator who can work effectively across Sales, Production, Finance, Customer Service, and external partners