Logistics Manager

1. Position SummaryFully responsible for UAE local logistics operations management, covering import customs clearance, warehouse management, last-mile delivery, export operations, and regulatory compliance. Ensure efficient logistics chain operations and continuously optimize logistics costs and service levels.2. Key Responsibilities2.1 Import Customs & Trade ComplianceOversee all import cargo customs clearance processes, ensuring goods are cleared within specified timeframes after port arrivalManage daily operations of clearing agents, establish and monitor SLAs (clearance lead time, document accuracy, exception response time)Handle ACID pre-registration, NAFEZA platform operations, Certificate of Origin (COO) verification and other compliance documentationTrack and implement UAE customs policy changes, including HS code classification, tariff rate adjustments, anti-dumping duty responsesManage MOFAIC (Ministry of Foreign Affairs certification), EDAS (Environmental compliance), Dubai Chamber certificationsEstablish customs exception handling mechanisms, control demurrage/detention costs2.2 Warehouse ManagementManage UAE local warehouses (owned/3PL), ensure inventory accuracy (target: physical vs system variance <0.5%)Develop warehouse SOPs: standardized processes for receiving, QC, put-away, picking, packing, and shippingMonitor warehouse KPIs: order fulfillment rate (>98%), on-time shipment rate (>95%), damage rate (<0.3%)Responsible for warehouse layout optimization, improve space utilization and operational efficiencyManage aged/surplus stock, develop clearance strategies (promote → discount → write-off)Drive WMS system optimization or implementation, achieve inventory visibility and automation2.3 Last-Mile DeliveryManage local delivery network (in-house fleet + 3PL), covering all 7 Emirates (Dubai, Abu Dhabi, Sharjah, etc.)Establish delivery KPIs: on-time delivery rate (>95%), POD collection rate (>99%), customer complaint rate (<1%)Optimize delivery routes and frequency, reduce cost per deliveryManage driver/delivery team performance, establish assessment and incentive mechanismsHandle delivery exceptions and customer complaints, establish escalation mechanisms2.4 Export OperationsCoordinate UAE export operations, including re-export trade and local exportsManage export documentation: export customs declarations, certificates of origin, packing lists, invoicesCoordinate with shipping lines/freight forwarders for export booking, container loading, customs clearance, and shipmentManage export compliance: export control list screening, sanctions compliance, destination country certification requirementsOptimize export logistics routes and costs2.5 Regulatory ComplianceEnsure all logistics operations comply with UAE federal laws and emirate-level local regulationsTrack and implement the following compliance requirements:Customs Compliance: UAE Customs Law, GCC Common External Tariff, Free Zone regulations (JAFZA/DAFZA, etc.)Product Compliance: ESMA standards (Emirates Authority for Standardization and Metrology), MOI certification (Ministry of Industry & Advanced Technology)Environmental Compliance: EDAS (Environment Department Approval System), waste disposal regulationsTrade Compliance: sanctions screening, dual-use goods control, Anti-Money Laundering (AML) requirementsTax Compliance: VAT (5%) declaration support, customs duty refund applicationsEstablish compliance training system, ensure team awareness of latest regulatory changesSupport internal and external audits, ensure logistics operations are traceable2.6 3PL & Vendor ManagementManage 3PL vendors (warehousing, transportation, customs clearance), including bidding, contract negotiation, performance evaluation, annual renewalEstablish vendor assessment system: monthly scorecard + quarterly business reviewNegotiate logistics rates (warehouse rent, handling fees, freight, customs clearance fees), drive annual cost reduction target (5-10%)Manage logistics-related budget, monitor actual vs budget variance2.7 Cost Optimization & Continuous ImprovementIdentify logistics cost optimization opportunities: freight negotiation, route optimization, warehouse consolidation, process automationDrive logistics digitalization: WMS/TMS optimization, EDI integration, data dashboard developmentParticipate in S&OP process, coordinate sales forecasting with logistics capacity planningEstablish logistics cost analysis model, analyze logistics costs by SKU/channel/customer dimension3. QualificationsDimensionRequirementsEducationBachelor's degree or above, major in Logistics/Supply Chain/International Trade preferredExperience8+ years of logistics management experience, including 3+ years of UAE local logistics managementIndustryHome appliances/consumer electronics/retail industry preferredCustoms ExperienceFamiliar with UAE import customs clearance process, experience with Jebel Ali Port operationsCompliance KnowledgeFamiliar with UAE customs regulations, ESMA standards, Free Zone policiesSystem CapabilityProficient in WMS, TMS, SAP/Oracle and other systemsLanguageFluent in English (required), Arabic preferredTeam ManagementExperience managing teams of 5+ people4. Key CompetenciesCompliance Awareness: In-depth understanding of UAE regulations, ability to identify and prevent compliance risksCost Orientation: Clear cost reduction targets and execution capabilityProblem Solving: Ability to quickly handle customs delays, delivery exceptions and other urgent issuesVendor Management: Negotiation skills and vendor performance evaluation experienceData-Driven: Use data to analyze logistics costs and efficiency, drive decision-makingCross-functional Collaboration: Effective communication with Sales, Finance, Product, and HQAbout MideaMidea Group is the world’s largest manufacturer of consumer appliances and major appliances. It offers household and commercial air conditioning appliances, refrigeration, laundry, and large cooking appliances, kitchen appliances, water appliances, vacuum appliances, small domestic appliances, and lighting.Midea offer one of the widest-ranging product portfolios, from mass-market products to premium goods. Midea also carry a diverse range of brands under Midea Group’s umbrella, including globally recognized household names like Midea, Toshiba, Teka, eureka, etc.Established in 1968, Midea (SZ:000333) is a publicly listed and ranked as a Forbes’ Global Fortune 500 company (#246). Midea offers one of the most comprehensive ranges in the home appliance industry. Midea is headquartered in Southern China but is a truly global company with over 150,000 employees and operations in more than 200 countries.