London Boutique & Operations Manager

The RoleNada Ghazal Fine Jewelry is an independent fine jewelry house founded in Beirut, with its London home in Belgravia.We are looking for a London Boutique & Operations Manager to lead the day-to-day London operation, manage the boutique team and ensure an exceptional, highly personalised client experience.The role combines boutique leadership, sales, clienteling, events, operations and founder support, acting as a key link between the Founder, London team and Beirut.Boutique & Team Leadership•⁠ ⁠Take ownership of the daily operation of the London boutique.•⁠ ⁠Lead the Customer Experience team, including schedules, floor coverage and daily priorities.•⁠ ⁠Maintain the highest standards of presentation, security, hospitality and client service.•⁠ ⁠Oversee opening and closing procedures and ensure all boutique procedures are followed.•⁠ ⁠Coach the team and maintain a strong culture of accountability and hospitality.Client Experience & Sales•⁠ ⁠Lead client appointments and ensure an exceptional experience for every client.•⁠ ⁠Develop long-term relationships with existing, prospective, UHNW and VIP clients.•⁠ ⁠Own boutique sales performance and contribute to achieving targets.•⁠ ⁠Convert appointments and opportunities into sales, including cross-selling and repeat business.•⁠ ⁠Maintain a strong client pipeline and ensure timely, personalised follow-up.•⁠ ⁠Maintain accurate client records and share relevant client insights with the Marketing team to support CRM and re-engagement.Events & Client Engagement•⁠ ⁠Coordinate private appointments, previews, launches, dinners, trunk shows and other client events.•⁠ ⁠Work closely with the Founder and Marketing team on boutique requirements for launches, content, press initiatives and client activations.•⁠ ⁠Ensure the boutique is fully prepared for campaigns, launches and other brand activity.•⁠ ⁠Manage the client and guest experience before, during and after events.•⁠ ⁠Identify opportunities to engage existing and prospective clients through boutique activity and events.Operations•⁠ ⁠Act as the operational link between London, the Founder and the Beirut team.•⁠ ⁠Coordinate stock, orders, deliveries, collections, shipping and other logistics.•⁠ ⁠Maintain accurate stock control and coordinate stock movements between locations.•⁠ ⁠Oversee suppliers, couriers, maintenance and day-to-day operational requirements.•⁠ ⁠Ensure the safe handling of jewelry and compliance with internal procedures.Founder Support•⁠ ⁠Manage the Founder’s diary, meetings, appointments, travel and key commitments.•⁠ ⁠Prepare requirements for meetings, clients and events and follow up on actions and priorities.•⁠ ⁠Provide discreet, practical and occasional personal support.The PersonWe are looking for someone who is:•⁠ ⁠Highly organised, proactive, discreet, hands-on and resourceful.•⁠ ⁠A confident team leader who takes ownership and works independently.•⁠ ⁠Commercially aware, with strong sales and clienteling skills.•⁠ ⁠Warm, polished and confident with UHNW and VIP clients.•⁠ ⁠An excellent communicator with strong attention to detail.•⁠ ⁠Comfortable balancing client-facing, operational and administrative responsibilities.•⁠ ⁠Able to represent the house with warmth, professionalism and discretion.5+ years’ relevant experience preferred.Experience in luxury retail, fine jewelry, boutique management, executive support or operations is highly desirable.Arabic is highly desirable.London | Full-timeReports to: Founder & Creative DirectorMatrix relationship: Head of Sales & MarketingDirect reports: London Boutique Customer Experience teamArabic speaking preferred