Lounge Manager

Come Join Our Community Today!Together, We Make Travel Better!We are seeking a passionate and service-oriented Club Lounge Manager to lead the operations of our new premium landside lounge concept at Hong Kong International Airport. More than a traditional airport lounge, this innovative destination will offer guests a unique lifestyle experience through premium dining, social interaction, relaxation, business facilities, entertainment, and curated hospitality services.The successful candidate will play a key role in establishing service standards, building a high-performing team, and delivering exceptional guest experiences that reflect the Plaza Premium brand.What you will be doing: Guest Experience & Service ExcellenceLead the delivery of exceptional guest experiences and ensure the highest hospitality standards are maintained.Foster a welcoming and engaging atmosphere that encourages guest interaction, comfort, and loyalty.Handle VIP guests, customer feedback, service recovery, and special requests professionally.Operations ManagementOversee daily lounge operations including reception, food and beverage service, housekeeping, guest services, and lounge facilities.Ensure smooth and efficient operations across all service touchpoints.Monitor operational performance, service quality, guest satisfaction, and lounge utilization.Team LeadershipRecruit, train, coach, and develop a multi-skilled operations team.Foster a culture of engagement, accountability, and guest-centric service.Manage manpower planning, rostering, attendance, and performance management.Commercial & Business PerformanceCoordinate with Sales team to drive revenue opportunities through membership programs, lounge access sales, events, promotions, and value-added services.Support the implementation of new products, services, and guest engagement initiatives.Monitor operating costs and achieve budget targets.Stakeholder ManagementCollaborate closely with airport authorities, business partners, suppliers, and internal stakeholders.Support lounge opening projects, special events, and brand activation activities.Compliance & SafetyEnsure compliance with company policies, airport regulations, food safety standards, and workplace safety requirements.Maintain a safe, clean, and well-presented environment for guests and employees.What we are looking forMinimum Degree or Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or related disciplines.Minimum 5 years' management experience in hospitality, premium lounges, hotels, clubs, restaurants, airlines, luxury retail, or customer experience operations. Strong leadership skills, mature, outgoing & guest oriented, good communication skillsStrong passion for hospitality and creating memorable guest experiences.Excellent communication and interpersonal skills.Proactive, enthusiastic , strong sense of responsibility and positive thinkingStrong conflict resolution/management and decision-making skillsGood command of spoken and written English and ChineseBenefitsEight days off per month Attendance BonusMedical Insurance Meal AllowanceTransportation Allowance15 days Statutory Holiday 12 days annual leave from starting Career advancement opportunity