Lounge Manager, Front Office Manager – Plaza Premium Lounge (สนามบินสุวรรณภูมิ)

Lounge Name: Plaza Premium Lounge Bangkok and Plaza Premium First BangkokWorking Hours: 9 hours per day (including break time)Days Off: 8 days per month

Location: Bangkok, Thailand (Suvarnabhumi Airport)JOB SCOPEResponsible for overseeing the daily operations, ensuring exceptional guest experience, smooth service delivery, operational efficiency, and compliance with airport and company standards.

This role leads lounge staff, manages resources, and drives service excellence in a high-volume, fast-paced airport environment. Report to Operations Manager, and support by Assistant Lounge Manager and Supervisor. Lead, direct, and supervise lounge staff across Reception, F&B Service, and Housekeeping departments to uphold service standards. Coordinate closely with the Kitchen team for F&B alignment, and collaborate with regional offices in Malaysia and Hong Kong on operational guidelines and reporting.JOB RESPONSIBILITIES1. Lounge Operations & Service ExcellenceOversee day-to-day lounge operations, ensuring smooth and efficient service.Ensure all guests receive prompt, courteous, and high-quality service.Maintain standards for lounge appearance, cleanliness, and amenities.Monitor guest feedback and resolve complaints promptly and professionally.2. Staff Leadership & Team ManagementLead, coach, and motivate lounge staff, including supervisors, baristas, bartenders, and service attendants.Manage staffing schedules, shift coverage, and attendance.Conduct performance evaluations, training, and development programs.Ensure adherence to company policies, SOPs, and operational guidelines.3. Compliance & SafetyEnsure compliance with airport regulations, security requirements, and company policies.Enforce health, safety, and hygiene standards in all lounge areas.Conduct regular inspections and prepare for audits and regulatory checks.4. Financial & Resource ManagementMonitor lounge operating budgets, labor costs, and resource usage.Oversee inventory management of F&B, supplies, and amenities.Implement cost control measures while maintaining service standards.5. Guest Experience & Service ImprovementDevelop initiatives to enhance guest satisfaction and loyalty.Implement feedback mechanisms to continually improve service quality.Coordinate special services for VIPs, corporate clients, and events.6. Reporting & CoordinationPrepare daily, weekly, and monthly operational reports for management.Coordinate with Marketing, Sales, HR, and finance teams.Support management initiatives and operational projects as required.Lounge Operating EnvironmentPlaza Premium Lounge provides a premium, seamless travel experience for international airline passengers waiting to board their flights. Focuses on high-quality, short-stay hospitality:Guests typical stay between 1 to 3 hours to relax, work, dine, or refresh (shower facilities & restrooms) before departure.Most guests access the lounge via credit card perks, airline privileges, or lounge membership programs (Priority Pass, DragonPass, etc.), alongside occasional walk-in sales.Features both a high-standard self-service buffet and live a-la-carte dining options.Operating around the clock with structured shift rosters.JOB REQUIREMENTS EducationBachelor’s degree ExperienceMinimum 5–7 years in hospitality or lounge management, preferably in airport lounges, hotels, or premium service environments.Proven experience in leading teams and managing high-volume operations.Skills & CompetenciesStrong leadership, communication, and interpersonal skills.Excellent guest service orientation and problem-solving abilities.Ability to work in a fast-paced, dynamic, and shift-based environment.Knowledge of F&B operations, lounge management, and airport regulations.Competency in budgeting, reporting, and resource management.Good EnglishUpselling skill#FrontOfficeManager #งานบริการสนามบิน #งานสุวรรณภูมิ #งานเล้า #loungejob #hospitality