Luxury High-end Furniture/Interior Shop Manager

Location: RiyadhJob Type: Fulltime

Job Title: Shop Manager / Showroom Manager – Luxury Furniture & Interior ProductsIndustry: Luxury Furniture / Interior Products / Home DécorRequired experience in selling & providing customer guidance for high-end luxury furniture, interior products & upholstery.Key Responsibilities1.

Showroom & Store ManagementManage the complete day-to-day operations of the luxury furniture and interior products showroom.Ensure the showroom is maintained to premium brand standards at all times.Maintain high standards of product presentation, ambience, cleanliness, lighting, and customer experience.Ensure effective implementation of company policies, SOPs, and operational procedures.Coordinate with logistics, warehouse, installation, and back-office teams to ensure smooth order fulfilment.2. Sales & Business DevelopmentDrive showroom sales and achieve monthly, quarterly, and annual sales targets.Develop strategies to increase walk-ins, conversions, average transaction value, and repeat business.Lead the sales team in identifying customer requirements and recommending suitable premium products.Handle high-value and VIP customers personally when required.Develop relationships with interior designers, architects, consultants, contractors, real-estate developers, and HNI/UHNI clients to generate business opportunities.Follow up on quotations, proposals, leads, and pending orders to maximize conversions.Monitor sales pipeline and prepare regular sales performance reports.3. Customer Experience & Relationship ManagementDeliver a sophisticated and personalized customer experience consistent with a luxury brand.Understand customer preferences, lifestyle, design requirements, budgets, and project specifications.Handle customer queries, negotiations, complaints, and escalations professionally.Build long-term relationships with HNI clients, designers, architects, and other key customers.Maintain strong post-sales engagement and ensure customer satisfaction.4. Team LeadershipRecruit, train, coach, and manage showroom sales staff.Set individual and team sales targets and monitor performance.Conduct regular sales reviews and provide constructive feedback.Train team members on product knowledge, design concepts, selling techniques, customer service, and luxury-brand standards.Motivate the team to achieve sales and customer-service objectives.5. Product & Market KnowledgeDevelop strong knowledge of luxury furniture, interior products, materials, finishes, fabrics, accessories, and design trends.Stay updated on premium and luxury interior trends, competitor offerings, pricing, and market developments.Ensure the sales team is equipped with accurate product specifications, pricing, availability, and product benefits.Work with the merchandising/product team to provide feedback on customer preferences and market demand.6. Visual MerchandisingEnsure products are displayed in an aesthetically appealing and commercially effective manner.Coordinate with visual merchandising and design teams for showroom layouts, product launches, seasonal displays, and promotional activities.Ensure the showroom reflects the desired luxury positioning and brand identity.7. Inventory & Commercial OperationsMonitor showroom inventory, stock movement, product availability, and display samples.Coordinate with warehouse and procurement teams for replenishment and product requirements.Ensure proper documentation of sales orders, quotations, invoices, deliveries, and returns.Monitor discounts, margins, and commercial terms within approved company guidelines.Minimize stock discrepancies, damages, and operational losses.Key Performance Indicators (KPIs)Monthly / Annual Sales AchievementSales Conversion RateAverage Order ValueGross Margin / ProfitabilityLead-to-Sale ConversionCustomer Satisfaction & Repeat BusinessVIP / HNI Customer AcquisitionSales Team ProductivityInventory AccuracyShowroom Standards & Visual PresentationRequired Qualifications & ExperienceBachelor's degree in Business Management, Retail Management, Interior Design, Architecture, Marketing, or a related field preferred.5–10 years of experience in luxury retail, premium furniture, interiors, home décor, sanitaryware, lighting, kitchens, tiles, flooring, lifestyle products, or related sectors.Proven experience managing a premium/high-end showroom or retail store.Strong track record of achieving sales targets.Experience managing and developing a sales team.Experience handling HNI/UHNI customers and high-value transactions is highly desirable.Existing relationships with architects, interior designers, consultants, developers, and premium clientele would be an advantage.Key SkillsLuxury Retail & Showroom ManagementSales & Business DevelopmentHNI/UHNI Customer ManagementTeam Leadership & CoachingClient Relationship ManagementNegotiation & Closing SkillsInterior/Furniture Product KnowledgeVisual MerchandisingSales Forecasting & ReportingInventory CoordinationCommercial & Margin AwarenessExcellent Communication & Presentation SkillsStrong interpersonal and networking abilitiesProfessional grooming and customer-facing etiquettePreferred Industry BackgroundCandidates from the following industries may be considered:Luxury / Premium FurnitureHigh-End Interior ProductsHome Décor & LifestyleModular Kitchens & WardrobesPremium LightingHigh-End Home & Lifestyle Retail