M365 and Endpoint Management Lead

Job Title: M365 and Endpoint Management LeadDomain: EUC & CollaborationExperience: Minimum 7+ Years

Location: Onsite (Riyadh, KSA)Skills Required:Microsoft 365, endpoint management, collaboration, EUC team leadershipJob SummaryWe are looking for an experienced M365 and Endpoint Management Lead with at least 7 years of experience in End User Computing (EUC), Microsoft 365, endpoint management, and enterprise collaboration services.The candidate will be responsible for managing Microsoft 365 platforms, endpoint management solutions, collaboration tools, and EUC operations.

The role also involves leading technical teams, managing service delivery, resolving escalations, and ensuring a secure and efficient end-user experience.Key ResponsibilitiesLead and manage Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.Manage enterprise endpoint solutions using Microsoft Intune, SCCM/MECM, and Windows Autopilot.Oversee desktop, laptop, and mobile device management across the organization.Manage endpoint configuration, security policies, patch management, compliance, and software deployment.Drive EUC and collaboration operations to ensure seamless end-user experience.Lead, mentor, and manage the EUC and Endpoint Management team.Handle technical escalations and ensure timely resolution of incidents and service requests.Monitor SLAs, KPIs, service performance, and operational efficiency.Work closely with infrastructure, security, network, and application teams.Identify opportunities for automation, process improvement, and service optimization.Required Technical SkillsStrong experience in Microsoft 365 administration and management.Hands-on experience with Microsoft Intune and endpoint management.Knowledge of SCCM/MECM and Windows 10/11 environments.Experience with Exchange Online, SharePoint, OneDrive, and Microsoft Teams.Understanding of Active Directory and Microsoft Entra ID (Azure AD).Knowledge of endpoint security, device compliance, patching, and application deployment.Experience managing enterprise EUC and collaboration environments.Understanding of ITIL processes, incident management, and change management.Leadership & Management SkillsExperience leading EUC, Modern Workplace, or Endpoint Management teams.Ability to manage technical resources, escalations, and operational delivery.Strong stakeholder and client management skills.Experience managing SLAs, KPIs, and service improvement initiatives.Good communication, coordination, and problem-solving skills.Experience & QualificationsMinimum 7+ years of overall experience in IT.Strong domain experience in EUC and Collaboration.Experience managing Microsoft 365 and enterprise endpoint environments.Previous experience in a technical lead or team leadership role is preferred.Bachelor's degree in Computer Science, IT, or a related field.Microsoft certifications and ITIL certification would be an added advantage.