Maintenance Coordinator

We’re making maintenance sexy. Come make it run like clockwork.Maintenance has always been the industry nobody thought about — slow, faceless, forgettable. We’re changing that: a premium service built for the UAE’s finest property communities, where speed, precision and personal service are the standard, not the exception.We operate on the ground, embedded within the exclusive estates we serve — across three communities, and scaling fast.The opportunityEvery Maintained community runs through one person: the coordinator. Every job promised, scheduled, priced, dispatched and closed passes through your hands — nothing left to memory, nothing lost between calls. In estates where residents expect five-star service, this kind of precision isn’t back-office work. It’s the product itself.That’s the role. You’ll conduct the entire operation of a community: the schedule your technicians move to, the voice clients hear the moment they call, the price on every piece of reactive work — costed with procurement, quoted within 24 hours, chased to an answer. The Community Manager leads the community; you make every promise it makes actually happen. Residents will know your name — because in this model, the coordinator is the delivery.What you’ll be doing· Run the daily schedule — plan and dispatch every job, route the technicians, manage the planned-maintenance calendar, and absorb same-day surprises without breaking the day· Be the voice of MAINTAINED — answer client calls and messages in seconds, in flawless English; bookings, on-the-way updates, completion confirmations, and complaints owned to resolution· Price the work — scope every reactive job, cost labour and parts with procurement, and send a margin-right quote within 24 hours; then chase it to a yes or no· Keep everything in the system — statuses live, every job closed same day with notes and photos, response promises watched job by job, invoicing information complete· Work at the Community Manager’s right hand — morning brief ready, honest flags early, and hand in hand with procurement on parts, specs and costs· Report the numbers — the community’s delivery numbers to your Community Manager every Monday, from the system, without being askedAbout you· 3-5+ years coordinating, dispatching or scheduling in maintenance, facilities, home services or property — you’ve run a live schedule with real clients waiting on it· You’ve priced jobs before — quotes, estimates, labour-and-parts costing; you know what an hour of a technician’s time and a part should cost, and it shows in your margins· Perfect spoken and written English — a must, not a plus; you’ll be the voice and the pen our most demanding clients judge us by· Extremely organised — live systems, clean records, closed loops; you can answer any question about any job in seconds, and it’s never in your head or a WhatsApp thread· A people pleaser at heart who fights for the company — you love clients feeling looked after, AND you can say no kindly, protect the price, the scope and the schedule, and keep the relationship warm while you do it· A team player — you back the technicians in front of clients, flag problems to your manager not around them, and never say “not my job”This role is for you if you take it personally when a promise slips, you get genuine satisfaction from a day where every job ran, every quote went out and every loop closed — and you want to be the person a whole community relies on, by name. It’s not for you if you need someone else to chase the loose ends, pricing scares you, your written English needs a second pair of eyes, or you keep clients happy by giving away things the company can’t afford to give.What success looks likeWe’re scaling too fast for a long ramp-up — this role delivers from week one. Within your first 30 days, we’d expect to see every job living in the system with a slot and a status, planned maintenance scheduled ahead instead of remembered, every reactive job priced and quoted within 24 hours, clients updated before they chase — with zero “what’s happening with my job?” calls — and delivery numbers on your Community Manager’s desk every Monday morning. The best coordinators become the name residents mention when they tell a neighbour about us.Why MAINTAINED?Because we believe proximity changes everything. Our teams are based inside the communities they serve — closer to our clients, quicker to respond, present when it matters most. Closeness like that, proven call after call and visit after visit, becomes the most valuable thing a service company can earn: trust — and the coordinator is where that trust is won or lost, every single day. Industries don’t get reimagined often. This one is being reimagined now, and you’d be running the delivery of it.Ready to go beyond?MAINTAINED is an equal opportunity employer. Every application is considered on merit, without attention to race, age, ethnicity, religion, sexual orientation, gender, family status or disability.