Mall Operations Manager

About us: Alandalus Property Company is a Saudi Joint Stock Company under the Commercial Registration No. 1010224110 dated 17/9/1427 H (corresponding to 10/10/2006) and the Ministerial Decision No. 2509 dated 03/09/1427 H (corresponding to 26/09/2006). It was established as a Saudi closed shareholding company with a capital of two hundred and thirty-eight million nine hundred thousand (238,900,000) Saudi Riyals. Currently the capital is nine hundred and thirty-three million three hundred thirty-three thousand three hundred and thirty (933,333,330) Saudi Riyals, divided into 93,333,333 ordinary shares. In 2015, 30% of the company’s shares were offered for public subscription. The number of shares offered was 21 million ordinary shares with a nominal value of SR 10 per share.Alandalus Property is a leading company in the field of investment, development and operation of commercial income-generating properties throughout the Kingdom. The main activity of the company is currently concentrated in:Retail properties including commercial centers and community shopping centers.Hospitality.About the position: The selected candidate will oversee and manage the overall operational activities of Al-Andalus Mall in Jeddah. This includes keeping day-to-day operations efficient, coordinating the operational functions and maintaining a safe, organized and well-maintained environment within the mall.Key ResponsibilitiesOperations Planning, Management & Oversight:Prepare operational budgets for the mall’s operating departments and monitor their implementation after approval.Develop and manage the mall’s operational budgets and review financial information to ensure efficient use of resources.Plan and oversee the mall’s operational functions, including maintenance, cleaning, and general operational services.Monitor the implementation of development and operational improvement projects within the centre.Track progress against operational plans and take corrective action when performance deviates from plan.Contracts, Facilities & Operational Control:Maintain high-quality operational standards through regular inspections and preventive maintenance of facilities, assets and equipment.Monitor contractors’ performance and supervise their work to protect company interests and make sure agreed work is completed.Ensure operations comply with relevant regulations, safety requirements and center standards.Identify operational risks and develop appropriate mitigation actions.Reporting, Performance Monitoring:Prepare periodic reports on operational performance and improvement initiatives.Follow up on audit observations related to operational activities and implement corrective actions.Support the development and review of operational policies and procedures.Team & Stakeholder Management:Supervise operational teams and ensure smooth coordination between operational functions.Monitor the performance of supervisors and staff, and support their training and development.Coordinate with tenants, customers, vendors and service providers to resolve operational issues.QualificationsBachelor’s degree in Business Administration or a related field.Minimum of 10–12 years of total experience in the relevant field, including at least 3 years in the same role.Excellent oral and written communication skills in Arabic and English.Skilled in Microsoft Office programs.Strong administrative, planning and organizing skills.Ability to deal calmly with emergency situations.Ability to analyze numbers and adjust plans accordingly.Strategic thinking with the ability to develop others.