Managed Services Engineer (Mid)

We need a mid-level managed services engineer who can independently own ongoing support, monitoring, and continuous improvement for client systems post-deployment, reflecting Sarmaya's commitment to long-term operational partnership, not just delivery and exit.What You'll Do → Own resolution of escalated technical issues across client systems → Monitor system health and proactively flag/resolve potential issuesDrive continuous improvement initiatives based on recurring patternsMaintain SLAs and manage client communication for support engagementsCoordinate with engineering teams on root-cause fixes for recurring issuesContribute to the knowledge base and documentation for common issuesWhat We're Looking For2–4 years of technical support or managed services experienceStrong troubleshooting skills across cloud/enterprise systemsExperience managing SLAs and client relationshipsAbility to identify patterns and drive proactive fixes, not just reactive supportNice to HaveExperience supporting ERP, cloud, or AI-driven systemsFamiliarity with observability/monitoring tools