Manager, BCB Credit Administration

OverviewThe Manager of BCB Credit Administration is responsible for ensuring the seamless execution of post-approval credit operations for Business and Corporate Banking (BCB) customers. This critical role focuses on delivering high-quality credit services, driving operational process improvements, and ensuring strict adherence to the Bank's credit policies and statutory regulations. Furthermore, the role involves direct oversight of the BCB Credit Administration team, actively guiding their performance, productivity, and career development.ResponsibilitiesCredit Operations & Service ExcellenceManage and prioritize post-approval credit workflows, including credit limit setups, documentation, facility disbursements, redemptions, and wholesale loan settlements.Establish and monitor Service Level Agreements (SLAs), ensuring minimum standard turnaround times (TAT) for documentation and system processing are consistently met.Delegate and allocate tasks based on team capacity, experience, and task complexity to maximize productivity.Monitor notarization procedures, security transaction registrations, warehouse imports/exports, and the compliant release of security assets.Manage the proper storage of credit disbursement records and oversee the timely renewal of collateral insurance policies.Act as the authorized signatory under the Power of Attorney for credit and related documentation.Stakeholder Management & Policy SupportServe as the primary liaison with other business lines, demonstrating functional expertise to handle inquiries and maintain excellent working relationships.Advise the business on loan documentation matters, collaborating with Legal and other stakeholders to integrate the latest legislation, policies, and guidelines into operational Standard Operating Procedures (SOPs).Project & System ImprovementProvide operational support for new product requirements and rollouts.Formulate and optimize systems and work processes to ensure a holistic approach to operational efficiency.Coordinate across departments to successfully deliver system upgrades, process enhancements, and project initiatives.Operational Risk & ComplianceChampion a strong compliance culture, ensuring consistent adherence to regulatory and internal risk requirements.Monitor and track compliance with credit approval terms and internal guidelines to eliminate and mitigate operational risks.Team LeadershipManage, coach, and develop a team of 3-5 staff members using a hands-on approach to drive performance and service quality.Set clear expectations, foster a motivating and collaborative work environment, and align individual targets with overall business goals.Skills & Experience We Are Looking ForIndustry Experience: Solid background in Credit Administration, Credit Operations, or Middle Office, specifically within Business, Corporate, or Wholesale Banking.Technical Proficiency: Comprehensive understanding of corporate loan documentation, collateral management, security registrations, and notarization procedures.Leadership Capabilities: Proven experience managing, coaching, and motivating a team to meet strict SLAs and performance metrics.Risk & Compliance Acumen: Strong working knowledge of banking regulations, operational risk control, and credit policy adherence.Process Optimization: Experience supporting or leading system integrations, workflow formulation, and continuous process improvement projects.Communication Skills: Excellent interpersonal and stakeholder management skills to act as a primary liaison between cross-functional business lines and legal teams.For more job opportunities, please go to HLBVN Careers: https://www.hlbank.com.vn/en/about-us/careers.htmlWe appreciate your application and will be in touch with shortlisted candidates regarding next steps.