Manager Business Conduct

About the Role

Assisting the Unit Head – Business Conduct Monitoring in oversight in the Business conduct & FTC related activities as envisaged under SBP’s Framework. Review the relevant data in the pertinent areas and monitoring / tracking for resolution to ensure compliance of the related regulatory requirements. Maintaining liaison with all internal and external stakeholders. Preparation of dashboard and presentations for the purpose of management reporting.

Job Responsibilities

Assist the Unit Head in implementation of SBP’s Business Conduct & Fair Treatment of Consume Regulatory Framework (BC&FRF) in coordination with stakeholders.Review of marketing material including those on the social media and website in the light of the BC&FRF.Tracking and reviewing responses to the significant customer grievances routed through SBP.Tracking for the regulatory reporting related to Business Conduct & Fair Treatment of Customer in timely and accuracy manner.Keeping coordination with stakeholders for the conduct of any regulatory examinations and partnering in the review of related reports.Tracking with SBP to address any related issues of regulatory concern referred to/by the bank.Review of pertinent data including but not limited to internal and external audit review findings, RCSAs, preparation of KRIs etc.Tracking the remediation of identified issues for resolution and keeping the related record.Preparing the related training material and monitoring the execution status in coordination with HRD.Preparation of meaningful MIS, dashboards, presentations.Experience & Qualification: Minimum Bachelor's Degree Preferably Master Degree in Business / Accounting / Finance.At least 5-8 years of banking experience preferably in Regulatory Compliance, Operational Risk, Internal Audit and/or Service Quality