Manager – Business Operations

Job title: Manager - Business Operations

Location: Pune, IndiaTimings: UK Shift (3PM to 12 AM OR 2PM to 11 PM)Job DescriptionResponsible for the day-to-day operational management of the India Delivery Center, including delivery coordination, logistics, facilities oversight, vendor management, and operational continuity.

The role ensures smooth center operations, cost discipline, and structured execution aligned to business objectives.Key ResponsibilitiesOversee daily delivery center operations, including utilization monitoring, deployment coordination, and escalation management.Manage logistics and facilities operations (workspace readiness, access control, security, utilities, leadership/client visits).Coordinate vendor management and ensure SLA adherence across facilities and infrastructure services.Monitor center-level operating expenses and maintain budget discipline.Ensure operational governance, incident tracking, and business continuity readiness.Provide structured reporting and performance visibility to Leadership Required Skills8-12 years of experience in IT services operations or delivery center managementExperience managing facilities, logistics, and vendor operationsStrong coordination and escalation management skillsUnderstanding of billable workforce environmentAbility to manage multi-stakeholder operational environmentsBachelor's degree in business administration, Commerce, Engineering, or related field. Certifications in operations, project management, or process improvement preferred.Company ProfileStratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.URL - http://stratacent.com

Employee Benefits

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program​​​​​​​​​​​​​Creche FacilityStratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.