Manager, Business Process Improvement and VOS

JOB DESCRIPTION The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.RESPONSIBILITIESProcess Breadth:Orients quickly in unfamiliar processesCalibrates learning depth to the problemKnows when to lean on SMEs vs. invest in going deeperExposure to 2+ process areasProject Ownership:End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projectsSignificant contributor on medium projectsLead value stream and process mapping workshopsPrepare flowcharts and reporting packagesPerform root cause analysisIdentify AI and automation opportunitiesStakeholder Management:Comfortable with L2-sponsored stakeholdersCan facilitate cross-functional working sessions independentlyPartner with IT for system and tool implementationsPartner with business leaders on policies and proceduresLiaise with Learning and DevelopmentPlans change management communicationsExecutes trainingProblem Complexity:Moderately complexMulti-variable problemsIdentifies root cause and structures solutions independentlyPeople & Team Impact:Holds team to commitmentsDemonstrates Vertiv BehaviorsTools & Methods:Selects appropriate CI methods for contextLeverages data tools to support decision-makingUtilize VOS governance to plan, facilitate, and manage BPI initiativesCreate and maintain projects in ServiceNowQUALIFICATIONSEducation:Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.Intermediate knowledge in all areas of project planning, development, management, and implementation.Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.Work Experience:8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.Experience in an international and culturally diverse organization.Communication Skills:Strong written and verbal communication skills in English; other languages are a plus.Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.Analytical Skills:Ability to analyze data, make informed decisions, and solve complex problems.Good attention to detail.

Technical Skills

Intermediate experience with ERP financial applications (Oracle preferred).Proficient in Microsoft Office Suite.Project management experience and familiarity with Agile process improvement.PHYSICAL & ENVIRONMENTAL DEMANDSNo special physical requirements.Travel Requirements10% travel required.ABOUT USThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.OUR STRATEGIC PRIORITIESHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com