Manager - Business Solutions

ABOUT USSpace42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42’s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities. Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow. For more information visit: www.space42.ai, follow us on X and Instagram: @Space42aiROLE PURPOSEAs the Business Solutions Manager at Space42, you will drive the development, implementation, and continuous improvement of next-generation, AI-powered satellite communication products for our portfolio of high-profile government and commercial clients. You will deliver innovative, high-quality solutions across Land, Maritime, and Aerospace segments advancing the company’s mission to scale our sovereign space capabilities while expanding our global footprint in AI-powered space technology. RESPONSIBILITIESDevelop, refine, and manage product specifications for Satcom solutions, working closely with internal stakeholders including Product Engineering, Delivery, and Commercial teams.Review incoming proposals, RFPs, and vendor submissions to ensure technical excellence and market alignment across new and existing products.Own and update product roadmaps for Land, Maritime, and Aero segments, with emphasis on serving government and international markets.Coordinate closely with manufacturers and technology partners to drive new product development and integration of advanced AI capabilities.Lead the full lifecycle of product introduction—from specification, partner engagement, and beta trials, through go-to-market strategies, launch, and post-launch support.Monitor technical and commercial performance, ensuring outcomes align with business targets and providing early indication of deviations from strategic plans.Oversee quality of service for all existing products, collaborating with sales, operations, IT, customer care, and network teams, ensuring customer satisfaction at every step.Continuously analyze and enhance business processes associated with products, driving efficiency and seamless partner interfaces.Benchmark and assess competitive offerings, implementing ongoing product testing and market intelligence to maintain a strategic edge.Initiate and recommend product enhancements, troubleshooting strategies, and innovative solutions that support operational and commercial excellence.Collaborate with cross-functional teams to enhance product performance, customer experience, and market positioning.Support product engineering and system delivery teams during technical and commercial rollouts to ensure timely, successful launches.Provide comprehensive market and pricing analysis to ensure product competitiveness and profitability.Act as the primary escalation point for complex post-sales technical and product-related issues, driving root cause analysis, resolution, and corrective action plans.Continuously analyze and enhance business, operational, and post-sales support processes associated with products, driving efficiency, scalability, and seamless partner and customer interfaces.Leverage post-sales performance data and in-life service feedback to refine competitive benchmarking, product positioning, and enhancement priorities.Support product engineering, system delivery, and operations teams during deployments, migrations, and in-life support to ensure service continuity and SLA compliance.Incorporate post-sales cost drivers, service performance indicators, and operational insights into pricing, margin analysis, and long-term product profitability assessments.Contribute to customer retention, upsell, and renewal strategies by leveraging post-sales insights, usage analytics, and service performance trends.Ensure lessons learned from post-sales operations are systematically fed back into product design, roadmap planning, and future pre-sales engagements.QUALIFICATIONS & SKILLS Bachelor’s or Master’s degree in Engineering, Telecommunications, Computer Science, or a related field.Master’s degree in Engineering, Aerospace, or related specialization is a plus.Management Professional (PMP), Certified Product Manager (CPM), or equivalent certifications is a plus.Minimum 10 years’ experience in satellite telecommunications services within the land, maritime or aerospace sector.Demonstrated expertise in product development, market introduction, and lifecycle management in Telco, Satcom, or IT industries.Proven record of innovation—facilitating brainstorming, assessing creative ideas, and translating concepts to actionable, market-ready products.Solid understanding of business plan development, data analysis, and performance monitoring.ADDITIONAL REQUIREMENTSExcellent written and verbal communication skills, to create insightful reports, make compelling presentations, and promote cross-functional dialogue.Robust analytical and solution-oriented mindset, to identify issues, evaluate options, and implement effective solutions.Customer-focus with a track record of leveraging client feedback for continuous product improvement.Strong interpersonal skills, to build rapport with colleagues and clients across cultural and functional boundaries.Proven ability to manage multiple stakeholders, drive collaboration, and resolve high-tension situations diplomatically.