Manager – Business Support & Governance

Job PurposeThe Manager – Business Support & Governance leads and supervises site administrators across all locations, aligning the delivery of HR, Finance, Supply Chain and other site support activities with approved functional requirements. The role establishes consistent procedures, manages team performance and applies internal audit expertise to strengthen controls, compliance and service quality. It leads administration reviews and improvement plans, with broader audit assignments forming an increasing part of the remit as business requirements evolve.Key ResponsibilitiesLead and standardise administrative processes, policies, procedures, and reporting across all sites.Ensure effective coordination between Operations, HR, Finance, and Supply Chain for smooth administrative operations.Establish clear workflows, service standards, responsibilities, and escalation procedures.Supervise and guide site administrators to ensure consistent service delivery and operational efficiency.Monitor team performance, identify training needs, and implement continuous improvement plans.Promote accountability, accuracy, teamwork, and collaboration across all locations.Conduct regular site visits and administration compliance reviews to ensure adherence to company policies and procedures.Ensure proper documentation, record management, confidentiality, and compliance with internal controls.Identify process gaps, recommend corrective actions, and monitor their implementation.Prepare management reports and dashboards to track administration performance, compliance, and service delivery.Analyse operational trends, identify potential risks, and recommend improvements to enhance efficiency.Support automation and digital initiatives to streamline administrative processes and improve data accuracy.Act as the central point of contact for administration-related matters across all sites.Coordinate with internal departments to resolve administrative issues and ensure timely support.Support internal audits, special projects, and compliance initiatives as required.Key Skills & CompetenciesQualificationBachelor’s degree in Business Administration, Accounting, Finance or a related discipline. CIA, CPA, ACCA or CA qualification preferred. Additional training in risk management, governance or process improvement is an advantage.ExperienceAt least six years of relevant experience, including demonstrable internal audit experience and hands-on responsibility for supervising teams or coordinating performance across multiple locations.Experience reviewing HR, Finance, Supply Chain or other business support processes, assessing controls and implementing improvements.Proven ability to conduct reviews, prepare reports and follow through on corrective actions.Experience in facilities management or another large, site-based service organisation is preferred; UAE or GCC experience is an advantage.