Manager

If you’re energized by leading teams in a fast-paced, luxury hospitality environment and take pride in delivering exceptional results, Go Rentals offers the opportunity to elevate your career. Step into the Assistant Manager role in Houston, TX, and help drive a location known for providing white-glove service to private aviation guests, high-profile travelers, and discerning clientele!In this role, you’ll combine leadership, operational excellence, and relationship-building to ensure your location consistently delivers a seamless, first-class experience. You’ll lead and develop your team, drive revenue performance, and ensure every guest interaction and vehicle presentation reflects Go Rentals’ premium brand standards. Go Rentals exists to create deep, meaningful relationships with our clients by going that extra mile in the form of unparalleled, customized one-on-one service.Pay: $50,000-$55,000 + performance-based incentives of $20,000-$40,000!Why Go Rentals?When you join our team, you’ll gain:A career where you’ll lead a luxury, five-star guest experience through personalized, one-on-one serviceCompetitive pay + performance-based incentives to maximize your earningsComprehensive benefits package, including medical coverage, 100% employer-paid dental and vision, and a 401(k) retirement - plus the company covers a significant portion of medical benefits!Paid time off, including vacation (with cash-out option), sick time, holidays, and birthday leaveEmployee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and Perks@Work)Professional development and training to grow your career in hospitality, service, and salesHealth and wellness support, including coaching, fitness programs, and maternity resourcesFinancial protection and support, including life insurance, disability coverage, and legal/identity protection servicesIf you’re passionate about leading in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as an Assistant Manager in Houston, TX, and help deliver exceptional experiences to guests who expect the very best! RESPONSIBILITIESLead, schedule, and develop Carcierge™ and Vehicle Care Specialist team members, modeling 5-star hospitality and Go Rentals brand standardsSet clear performance expectations and coach team members to achieve revenue, conversion, utilization, and guest experience goalsSupport hiring, onboarding, and training to ensure all team members meet brand and service standardsRecognize strong performance and address performance gaps to maintain a high-performing, accountable team cultureServe as the operational leader on shift, making real-time decisions on staffing, fleet, and guest priorities Drive location revenue through upgrades, conversions, fleet utilization, and proactive partner engagementMonitor daily performance metrics and adjust staffing and operations to meet demand and maximize resultsBuild and maintain relationships with FBOs, hotels, and aviation partners to generate new business opportunitiesSupport local market events and initiatives that elevate brand presenceProvide reporting and insights on location performance to leadership Ensure every vehicle presented is immaculate, brand-ready, and exceeds company standardsEnsure every Guest interaction reflects Go Rentals’ 5-star, personalized service experienceHandle escalated Guest concerns with urgency, professionalism, and discretionAudit brand standards, including vehicle presentation, team readiness, and workspace standardsEnsure compliance with rental agreements, safety protocols, and company policies SKILLS & QUALIFICATIONS3+ years of experience in luxury hospitality, aviation services, vehicle rental, or a related high-touch service environmentPrevious leadership or supervisory experience requiredProven ability to drive revenue, performance metrics, and team results while maintaining exceptional service qualityStrong communication, coaching, and conflict resolution skillsAbility to work a flexible schedule, including early mornings, evenings, weekends, and holidaysExperience in private aviation, FBO, luxury hotel, or similar environment, preferredFamiliarity with rental systems, scheduling tools, and performance reporting, preferredEstablished relationships within the local luxury travel or aviation community, preferred Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.