Manager - Concierge - Jumeirah Zabeel Saray

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Zabeel SarayJumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.About the JobAn exciting opportunity has arisen for a Manager for Concierge to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role:Manage Concierge operations, including luggage services, valet services, guest messages, newspapers, car keys, records, duty rosters, and compliance with SOPs.Maintain accurate and updated guest information in the Opera Telephone Book, covering hotel facilities, restaurants, airlines, shopping malls, and other useful services.Supervise, train, coach, and evaluate colleagues to maintain service quality and compliance with fire, hygiene, health, safety, and security standards.Monitor the departmental budget and expenses, uphold Jumeirah’s Guiding Principles and Hallmarks, and support colleague appraisals, feedback, and recruitment.Deliver friendly, professional, and efficient guest service, handle requests and complaints promptly, and use guest names whenever appropriate.About YouThe ideal candidate for this position will have the following experience and qualifications:Minimum five years of management experience in a five-star hotel.Proven experience leading Concierge operations and managing a guest-facing team.Bachelor’s Degree in Hospitality or another relevant field.Strong knowledge of luxury hotel operations and guest service standards.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programs and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementCompetitive tax-free salary paid in UAE Dirhams (AED)