Manager, Credit and Collections

Manager, Credit & CollectionsMississauga, ON | Full-Time | Permanent | On-SiteAre you a hands-on credit and collections leader who thrives in the details while inspiring high-performing teams? We're seeking an experienced Manager, Credit & Collections to oversee daily credit and collections operations while driving continuous improvement, process optimization, and employee development. This is an excellent opportunity for a collaborative leader who enjoys being actively involved in day-to-day operations, mentoring staff, and partnering across the business to strengthen cash flow, reduce risk, and enhance customer relationships.What Our Client OffersCompetitive salary: $100,000 - $120,000, commensurate with experienceAnnual performance-based bonus (personal and business)Comprehensive benefits packageAdditional employee perks and wellness offeringsFree on-site parking while also being a convenient transit-accessible location in MississaugaStable, growing organization with long-term career opportunities and impactAbout the RoleReporting to senior leadership, the Manager, Credit & Collections will lead a team of 10 credit and collections professionals while remaining actively involved in daily operations. This individual will bring a balance of strategic thinking and hands-on execution, helping to strengthen existing processes and identify opportunities for improvement within a more manual operating environment.Key ResponsibilitiesLead, mentor, coach, and develop a team of credit and collections professionals.Oversee day-to-day credit, collections, dispute resolution, and accounts receivable activities while being hands on involved at times.Monitor customer account performance, aging reports, credit limits, and collection effectiveness.Communicate and engage with clients helping maintain a positive business relationship while keeping them in good standing.Partner with Sales, Customer Service, Finance, and Operations to resolve account issues and improve cash flow.Establish priorities, performance expectations, and best practices for the team.Review and evaluate customer creditworthiness and associated risk.Develop and implement collection strategies that reduce delinquency and bad debt exposure.Analyze trends, identify operational gaps, and recommend process improvements.Help modernize and streamline workflows within a largely manual environment.Create reporting and provide actionable insights to support business decisions.Ensure compliance with company policies, internal controls, and financial procedures.Drive a culture of accountability, collaboration, and customer-focused service.What We're Looking ForProven experience leading credit, collections, or accounts receivable teams in a Manager capacity.Post-secondary education in Accounting, Finance, Business, or a related discipline.CCP designation or other related certifications are an asset.Advanced proficiency with Microsoft Excel and ERP/accounting systems.Strong knowledge of credit risk assessment, collections practices, and accounts receivable management.Demonstrated success coaching, mentoring, and developing employees.Comfortable rolling up your sleeves and participating in day-to-day operational activities.Experience working within environments that include manual processes and opportunities for improvement.Strong analytical, problem-solving, and decision-making skills.Ability to influence stakeholders and collaborate across multiple departments.Excellent communication, negotiation, and relationship-building abilities.Ideal CandidateYou are a people-focused leader who can successfully balance strategy and execution. You enjoy coaching others, are energized by solving complex collections challenges, and have a track record of improving processes without losing sight of daily operational requirements. You're comfortable working in a fast-paced environment and can identify practical improvements that drive measurable results.Apply today to join a team where your leadership, expertise, and ideas will make a meaningful impact.Vacancy Status: This posting is for an existing vacancy.At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.