Manager II - Program Management (Last Mile)

Manager II – Program Management (Last Mile)No lengthy intro here, let’s get straight to the details, Zepto speed.What will you do?● Drive high-impact programs and strategic initiatives to improve Rider Hiring, Rider Supply, Rider Reliability, and overall Last Mile performance.● Work closely with Rider Sourcing, Operations, Supply, Product, Finance, Growth, and other cross-functional teams to identify opportunities and drive end-to-end execution.● Build and maintain dashboards, reports, trackers, and KPI scorecards to monitor Rider Supply, Hiring Funnel, Rider Reliability, Productivity, Cost, and operational performance.● Analyze rider supply and demand trends to identify gaps and develop actionable plans to ensure optimal rider availability across markets.● Track and analyze key cost metrics and identify opportunities to improve cost efficiency and operational productivity.● Conduct deep dives into operational issues and use data to identify root causes, gaps, and opportunities for improvement.● Drive structured problem-solving initiatives and implement scalable solutions to improve Last Mile performance.● Design and drive process improvement, automation, and operational excellence initiatives to reduce manual effort and improve execution efficiency.● Partner with relevant teams to develop, evaluate, and optimize rider incentive programs and interventions based on business requirements and performance data.● Monitor the effectiveness of key initiatives and continuously track business impact against defined KPIs.● Lead pilots and new initiatives, evaluate results, and scale successful solutions across cities and markets.● Create strong review and governance mechanisms to track program progress, key risks, dependencies, and action items.● Present structured, data-backed insights and recommendations to senior leadership and drive alignment on key business decisions.● Develop scalable SOPs, frameworks, and playbooks to ensure consistent implementation across the Last Mile network.Are you who we are searching for?● 5–8 years of experience in Program Management, Business Operations, Strategy, Operations Excellence, Supply Management, Last Mile Operations, or Consulting.● Strong experience in working with data to solve complex business and operational problems.● Experience in Quick Commerce, E-commerce, Logistics, Mobility, Marketplace, Food Delivery, or Last Mile businesses is preferred.● Strong understanding of Rider Supply, Rider Hiring, Workforce Planning, Last Mile Operations, or Marketplace Dynamics.● Strong analytical skills with advanced proficiency in Excel / Google Sheets, including data analysis, Pivot Tables, Lookups, and reporting.● Experience in building and maintaining dashboards, KPI scorecards, and business performance trackers.● Strong understanding of operational and business metrics related to Rider Supply, Reliability, Productivity, Utilization, and Cost Efficiency.● Ability to conduct deep dives, identify root causes, and translate complex data into actionable business recommendations.● Experience in SQL and dashboarding tools such as Tableau, Power BI, or Looker will be a strong advantage.● Strong stakeholder management skills with the ability to work effectively across Product, Finance, Growth, Supply, and Operations teams.● Experience in driving process improvement, automation, or incentive-related programs is preferred.● Excellent communication and presentation skills, with the ability to communicate complex data and insights to senior stakeholders.● Strong ownership and execution mindset, with the ability to manage multiple initiatives in a fast-paced and high-growth environment.Sounds like we’re talking about you? Please add your application to our cart!Why Zepto should be your next career moveThis isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like never before, and create impact on a massive scale, there’s no better place to do it than Zepto.