Manager, Infrastructure Cloud Services

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?Job DescriptionThe Manager Infrastructure Cloud Services, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Manager, Infrastructure Cloud Services is responsible for the management and leading a team to build and support services in the cloud or onsite. The Manager is responsible for guaranteeing that technology systems, services, and processes run smoothly and efficiently in support of Northwestern Medicine’s operations. The Manager will be responsible for troubleshooting software application problems, system administration issues, or network concerns along with systems management and integration functions.Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies Implementing advanced technologies in clinical and administrative areas Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

Proven experience working in a Cloud/IaaS environment (Private and Public) such as AWS, GCP, Azure or OpenstackInvestigate and troubleshoot software application issues related to the infrastructurePerform root cause analysis of infrastructure related activitiesProvide technical guidance or support for the development or troubleshooting of applications or systems issuesProvide advice on project costs, application design concepts, or application design changesVerify stability, interoperability, portability, security, or scalability of system architectureMaintain end to end architecture/system with integrated systemsPlan, coordinate, assign, and account for the work of Systems staffCoordinate the development of annual systems plansSupports the delivery of work leveraging Agile, Scrum, and / or KanbanMonitor, measure, and report customer service levels against agreed upon performance standards Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments. Manage resource agility/versatility for all direct reports and assist with progression of employee career pathsManage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used. Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriateManage operating and capital budgets to meet NMHC budget goalsUnquestionable integrity, credibility and character and demonstrated high moral, ethical behaviorAdditional Functions:Present to NM operational leadership meetingsPresent to industry conferences as neededRepresent NM at local user groups and symposiumsQualificationsRequired:Bachelor’s degree or equivalent experience Additionally, 5 or more years of experience in Information Services management of Cloud, On Prem, and Virtualized Services. Management experience with complex, cross-organizational systems. Demonstrated project & process management skills. Demonstrated budget management skills. Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. Demonstrated analysis and problem-solving skills. Experience working with and negotiating with external vendors. Experience working with and negotiating vendor contracts. Excellent team building skills. Excellent verbal and written communication skills. Outstanding coordination, facilitation, consultation, and conflict resolution skills. Preferred:Healthcare technology backgroundMaster’s degree in related fieldAdditional InformationNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefitsPlease refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.