Manager- IT Workplace (Immediate Joiners)

Key ResponsibilitiesLead regional/global End User Services operations, including Service Desk, Desktop Support, endpoint services, collaboration tools, and workplace technology.Own service delivery performance against SLAs, KPIs, customer satisfaction, and experience metrics.Develop and execute operational strategies aligned with business priorities and global IT objectives.Lead and develop managers, team leads, and support teams through coaching, performance management, and talent development.Manage third-party vendors and managed service providers, including service quality, SLA adherence, contracts, and cost optimization.Drive continuous improvement, automation, self-service, and digital workplace initiatives to improve efficiency and employee experience.Establish and maintain IT service management processes in line with ITIL and enterprise standards.Ensure adherence to technology, security, compliance, and regulatory requirements.Lead major incidents and serve as the senior escalation point for high-impact end-user technology issues.Partner with global IT and business stakeholders to identify opportunities to improve workplace technology and employee productivity.Required Qualifications & ExperienceBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.8–10+ years of experience in IT End User Services, EUC, IT Operations, Workplace Technology, or IT Service Delivery.Proven experience managing managers and large regional/global IT support teams.Strong understanding of ITIL, ITSM, incident/problem/change management, and service delivery practices.Experience managing MSPs, outsourced IT services, and technology vendors.Strong track record of improving operational performance, service quality, and customer experience.Excellent stakeholder management and communication skills across technical and business teams.