Manager, Learning Systems & Development

ABOUT THE ROLESome people love the technology behind learning. Others love developing people. We’re looking for someone who loves both.At Bojangles, we’re building a learning experience that goes beyond delivering courses and tracking completions. Our learning systems should make development accessible, our training should translate into real-world performance, and our leaders should feel equipped to develop others.We’re looking for an experienced Learning & Development professional who can bring those pieces together.You’ll take ownership of the administration, optimization, and continuous improvement of BoUniversity, our learning management system powered by Docebo, supporting thousands of learners across our corporate and franchise organizations.But this isn’t a role where you’ll work behind the scenes on an LMS all day.You’ll collaborate closely with franchise organizations, restaurant and field leaders, corporate Support Center teams, and fellow Learning & Development professionals to solve problems, implement improvements, facilitate leadership development, and strengthen learning experiences.This is a highly collaborative role that requires both independent ownership and the ability to influence, coach, and partner with others across the business.We’re looking for someone who enjoys the messy middle of building something better. Someone who is naturally curious, takes initiative, and isn’t intimidated by unfamiliar challenges. You don’t need every answer handed to you, but you know how to investigate, test ideas, use available resources, and bring thoughtful recommendations to the table.If you enjoy solving complicated learning technology challenges as much as helping someone experience an aha! moment in a classroom, keep reading.WHAT YOU’LL DOOwn and optimize our learning management systemAdminister and improve Docebo — manage organizational structures, permissions, learning plans, catalogs, enrollments, and learner access across corporate and franchise environments.Solve complex learning technology challenges — investigate technical issues, identify root causes, test solutions, and partner with IT, vendors, and business stakeholders when needed.Build sustainable processes — establish and maintain LMS governance, documentation, SOPs, and administrator training resources that help others use the system effectively.Support system integrations — collaborate with HRIS partners, franchise organizations, and technical teams to maintain accurate employee data and reliable system processes.Improve the learning experience — identify opportunities to simplify processes, personalize learning, and make the platform more intuitive and effective.Facilitate, coach, and develop othersBring leadership learning to life — facilitate engaging in-person and virtual development experiences for restaurant and field leaders.Coach other facilitators — observe learning delivery, provide actionable feedback, and support facilitators in strengthening their skills.Connect learning to operations — partner with field leaders to identify opportunities and reinforce behaviors that improve leadership effectiveness and restaurant performance.Build strong partnerships — collaborate with franchise entities, field training teams, Operations, and Support Center leaders to support learning initiatives.Collaborate on curriculum and learning experiencesDevelop and refine learning experiences — work alongside instructional designers, Operations leaders, and subject matter experts to create and improve training materials, learning activities, assessments, and performance support resources.Build high-quality learning resources — translate complex information into clear, engaging, practical materials that are visually polished and easy to use.Improve learning based on feedback — evaluate existing curricula, identify opportunities, and collaborate on improvements that support real-world application.Support learning pathways — help ensure employees have access to relevant development opportunities through our LMS.Use data to drive continuous improvementMake learning data meaningful — maintain reports and dashboards that provide visibility into enrollments, completions, learner progress, and platform adoption.Explore business intelligence tools — build, maintain, or contribute to learning dashboards using tools such as Amazon QuickSight.Investigate and improve — identify discrepancies, validate reporting accuracy, and use insights to recommend meaningful improvements.WHAT YOU BRINGYou’re a skilled practitioner, a creative problem-solver, and someone who thrives through collaboration. Here’s what we’re specifically looking for:Bachelor’s degree required — in Learning & Development, Education, Human Resources, Instructional Design, Business, Organizational Development, or a related field.5+ years of relevant professional experience — in Learning & Development, learning operations, LMS administration, education, or related functions.Strong LMS administration expertise — demonstrated experience independently configuring, troubleshooting, maintaining, and improving a complex learning management system. Docebo experience strongly preferred.Critical thinking and problem-solving skills — you investigate unfamiliar challenges, evaluate possible solutions, and bring thoughtful recommendations rather than immediately relying on others for answers.A proactive, self-starter mentality — you take ownership, manage competing priorities, and move initiatives forward while knowing when to seek input, clarification, or support.Excellent coaching and facilitation skills — you can engage adult learners, coach facilitators, and help leaders apply what they’ve learned.Curriculum and learning design capabilities — you understand adult learning principles and can independently create high-quality learning experiences while collaborating with others to refine and improve them.Strong relationship-building skills — you can partner effectively with franchise entities, restaurant and field leaders, Support Center stakeholders, technical teams, and learning professionals.Data literacy and reporting proficiency — you’re comfortable investigating learning data, developing reports, interpreting trends, and communicating meaningful insights.Creative thinking and continuous improvement — you enjoy building, testing, refining, and finding better approaches to complex challenges.Strong communication and project management — you can translate complex technical concepts, manage multiple priorities, and keep stakeholders informed.Bonus points for:Hands-on experience with Docebo.Experience using Amazon QuickSight, Power BI, Tableau, or similar reporting platforms.Experience working in restaurant, hospitality, retail, or multi-unit franchise environments.Knowledge of HRIS integrations, SFTP, APIs, SCORM, and learning technology standards.Experience with Articulate 360, Canva, or other learning design tools.Experience using AI tools for troubleshooting, content development, workflow automation, and continuous improvement.EDUCATIONRequired: Bachelor’s degree from an accredited college or university in Learning & Development, Education, Human Resources, Instructional Design, Business, Organizational Development, or a related field.Preferred: Master’s degree in a related field and/or professional certifications in facilitation, coaching, instructional design, learning management systems, or project management.LOCATION & WORK ARRANGEMENTThis role is based in Charlotte, NC, with a hybrid work arrangement that includes meaningful in-person collaboration at our Support Center. Occasional field travel is required, including overnight stays.WHY JOIN USWork across the organization — collaborate with corporate and franchise partners, field leaders, and Support Center teams.Help shape an evolving learning ecosystem — contribute to how learning is organized, delivered, personalized, and measured.Take ownership and make an impact — have the opportunity to solve meaningful challenges and help build sustainable improvements.Combine technology and people development — work across LMS administration, facilitation, coaching, curriculum, and analytics.Join a collaborative team — work with colleagues who value curiosity, creativity, continuous improvement, and thoughtful experimentation.See your work make a difference — help develop stronger leaders and support better employee and restaurant performance.If you love figuring things out, creating high-quality work, and collaborating with others to make learning better, we’d love to meet you.