Manager of Behavioral Health

Open Door is currently seeking a Manager of Behavioral Health at our Ossining site, working four days per week onsite and one day remotely. The Manager of Behavioral Health is responsible for Open Door’s Article 28 LCSW/therapist team. The Manager, Behavioral Health ensures that services are fully integrated across all sites/departments/programs and are provided according to the patient-centered medical home model, with an emphasis on patient-focused, team-based care. Primary responsibilities include staff supervision, behavioral health consultation and direct provision of high-quality evidence-based mental health treatment and substance use counseling to individuals across the lifespan via individual, family and group modalities.DUTIES AND RESPONSIBILITIES STAFF SUPERVISIONProvides individual and group supervision, including clinical supervision, coaching and mentoring to direct reportsSupervises and mentors social work/mental health counseling/marriage and family therapy students, interns, and other behavioral health trainees by providing clinical guidance, professional development, and ongoing performance oversightParticipates in human resource management activities including staff recruitment, orientation/training, competency/performance evaluation programs, and performance improvement activitiesMonitors productivity and quality/process measures and implements improvement activities when neededConducts chart reviews, data tracking, data reporting, and quality improvement activitiesReceives call out notifications and time-off request from staff; notifies site leadership and team members; ensures that patients and notified and visits rescheduledProvides supervisory and operational coverage for non-direct report staff in the Behavioral Health Department when managers are unavailable (e.g. planned and unplanned absences, meetings) maintaining continuity of services and staff supportParticipates in the planning and implementation of team meetingsCollaborates with supervisor to develop, implement and monitor program goals, objectives and quality improvement activitiesAddresses and resolves patient/client complaints or concerns and responds to incident reportsEnsures that mental health and substance use services are fully integrated across all sites and lines of businessParticipates in the planning of workflows and policies and proceduresEnsures that that staff perform duties in accordance with applicable Federal, State, Open Door and program-specific policies and procedures, safety, environmental and infection control standards, guidelines and lawsPerform other duties as assignedDIRECT CLINICAL CAREProvides direct clinical care to patients for approximately 2 days per weekProvides clinical diagnosis, assessment and evidence-based behavioral health treatment and substance use counseling to individuals across the lifespan via individual, family and group modalitiesWorks collaboratively with the patient, primary care team and other service providers to improve patient medical outcomes; communicates regularly with other care team membersDevelops treatment plans and goals in collaboration with each patient; ensures the participation of the health care team and other service providers as appropriateProvides crisis intervention and conducts “Warm Hand Off” assessments as neededDocuments accurately all clinical interventions, diagnosis, symptoms, presenting problems, and applicable information in the Electronic Medical RecordIncorporates health and wellness education and referrals to other providers as appropriateOther duties as assignedBEHAVIORAL HEALTH CONSULTATIONMaintains current knowledge regarding diagnosis and treatment of mental health, substance use and co-occurring disordersProvides training on mental health and substance use topics including co-occurring disordersServices as a subject matter expert, providing consultation on patient cases for staff across all departments and disciplines; intervenes directly with patients in complex situationsParticipates in, convenes and facilitates inter-disciplinary case conferencesOther duties as assignedQUALIFICATIONSEDUCATIONMaster’s Degree in Social WorkCurrent New York State registration and license as a Licensed Clinical Social Worker (LCSW)EXPERIENCE5+ years of clinical experience required; 8+ years preferred1 to 3 years of staff management and clinical supervision experience requiredSKILLSLeadership and staff management skills including the ability to coach, mentor, and train staffExcellent interpersonal skills (active listening, oral communication)Strong public presentation skillsHighly organized and self-directed, able to multi-taskComfortable working in a fast-paced, high accountability environmentFlexible and exhibits the ability to adapt as situations evolveEffective in problem solving and exhibits excellent judgment and prioritizationPassionate about providing high quality care to low-income, under-served individuals, those lacking access to health care, people who use drugs, and other groups historically experiencing stigmatizationFunctions effectively as a member of an interdisciplinary teamCulturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programmingMastery of computer use, including Microsoft Office applicationsExperience using Electronic Medical RecordsStrong writing, reading and data analysis skillsFluent in SpanishADDITIONAL REQUIREMENTSMust have valid New York State driver license and daily access to a carPHYSICAL REQUIREMENTSManual dexterity and regular hours at computer keyboardApproximately 75% sitting and 25% walking/standingBending and lifting may be requiredThere are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on measurable goals and organizational success.If you want to make a difference in the lives of thousands of patients and the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.Open Door is an Equal Opportunity Employer