Manager of Intervention Services

Status: Full Time, Exempt Reports to: Director of Intervention Services Supervises: 3 to 4 Case Managers Salary Range: $90,000 to $95,000, commensurate with experience Education: MSW required; LMSW preferred About KAFSC Founded in 1989, the Korean American Family Service Center (KAFSC) is dedicated to preventing and ending domestic violence, sexual assault, and relationship abuse while empowering immigrant survivors and their families. Through culturally and linguistically responsive services, including emergency shelter, housing, counseling, legal advocacy, economic empowerment, and youth programs, KAFSC serves approximately 3,000 individuals annually. With an annual budget of $6.1 million, KAFSC continues to expand its programs, partnerships, and impact across New York City. The Opportunity KAFSC seeks a compassionate, organized, and motivated Manager of Intervention Services to oversee daily case management operations and support the delivery of high quality services to survivors of domestic violence, sexual assault, and other forms of gender based violence. We are looking for an experienced social work professional with strong case management experience, sound professional judgment, and the ability to effectively supervise and support a team. The ideal candidate is confident in managing daily operations, coordinating services, guiding staff, and ensuring that clients receive timely, comprehensive, and culturally responsive support. Working closely with the Director of Intervention Services, the Manager will supervise three to four Case Managers, strengthen service coordination, maintain program quality, and support the implementation of organizational policies and program priorities. This is an excellent opportunity for an experienced Social Worker, Senior Case Manager, or Case Management Supervisor who is ready to take on greater managerial responsibilities and grow professionally within a dynamic nonprofit organization. Roles and Responsibilities Case Management and Program Operations Oversee daily case management operations and ensure consistent delivery of trauma informed, survivor centered, and culturally responsive services. Coordinate client intake, assessments, safety planning, case assignments, referrals, and ongoing services in accordance with organizational policies and professional standards. Monitor caseloads, service quality, and client progress to ensure timely and comprehensive support. Provide guidance on challenging cases, crisis intervention, and service coordination, consulting with the Director on complex clinical or program matters. Support effective coordination among case management, counseling, housing, legal advocacy, and economic empowerment services. Team Supervision and Staff Development Directly supervise three to four Case Managers, providing clear direction, regular supervision, performance feedback, and professional support. Assign and delegate responsibilities, establish daily and weekly priorities, and ensure accountability for timely and accurate service delivery. Facilitate case reviews and team meetings to strengthen service coordination and address client needs. Support staff onboarding, training, performance evaluations, and professional development. Foster a collaborative, respectful, and accountable team environment that promotes staff growth and well being. Program Quality and Compliance Ensure accurate and timely client documentation, including intake forms, assessments, safety plans, case notes, referrals, and service records. Monitor compliance with organizational policies, program procedures, confidentiality standards, and applicable funding requirements. Work closely with the Director to monitor service delivery, program outcomes, and quality assurance measures. Support the preparation of program statistics, reports, and documentation for government contracts, grants, and monitoring activities. Identify operational challenges and recommend improvements to strengthen efficiency, consistency, and quality of services. Community Partnerships and Collaboration Maintain effective working relationships with community partners, including courts, law enforcement, healthcare providers, legal service agencies, shelters, and other social service organizations. Coordinate referrals and support staff in connecting survivors with appropriate community resources. Collaborate with the Director and other KAFSC teams to support staff training, volunteer education, and community outreach initiatives. Participate in internal meetings, case conferences, and relevant community collaborations to strengthen service coordination. Qualifications Required Qualifications Master's degree in Social Work (MSW) from an accredited institution. Minimum of 2 years of relevant experience in social services, case management, victim services, or related fields, including experience leading staff, coordinating services, or managing program operations. Strong knowledge of domestic violence, sexual assault, trauma informed care, crisis intervention, and survivor centered approaches. Demonstrated ability to supervise or guide staff, delegate responsibilities, establish priorities, and ensure accountability for service delivery. Experience managing complex cases, coordinating services, and collaborating with multidisciplinary teams. Strong organizational, communication, problem solving, and decision making skills. Experience maintaining client records, monitoring service quality, and supporting compliance with program procedures and funding requirements. Ability to work collaboratively with program leadership, colleagues, and community partners. Strong commitment to KAFSC's mission, professional ethics, confidentiality, and culturally responsive services. Preferred Qualifications Current New York State Licensed Master Social Worker (LMSW) credential. Experience formally supervising Case Managers, Social Workers, or direct service professionals. Experience working in domestic violence, sexual assault, housing, or other victim service programs.Experience with government funded social service programs, data management, and program reporting. Familiarity with New York City's victim service and social service systems. Fluency in Korean and English. Experience working with immigrant communities and culturally specific organizations. Who Will Thrive in This Role We are particularly interested in experienced social work professionals who are ready to take greater ownership of program operations and staff supervision. The successful candidate will be someone who: Provides clear direction, manages priorities effectively, delegates responsibilities, and ensures consistent follow through. Understands the complexities of supporting survivors and can guide staff in delivering thoughtful, comprehensive, and timely services. Enjoys mentoring staff, providing constructive feedback, and fostering a collaborative team environment while maintaining clear expectations. Identifies challenges, exercises sound judgment, and develops practical solutions to strengthen daily operations and service delivery. Works closely with the Director of Intervention Services to implement program priorities, maintain service quality, and support continuous improvement. Brings initiative, curiosity, and a desire to develop stronger leadership and program management skills. Is committed to supporting survivors and families with compassion, professionalism, and cultural sensitivity. Compensation and Benefits The annual salary range is $90,000 to $95,000, commensurate with experience and qualifications. Benefits include health, dental, and vision insurance, a flexible spending account, generous paid time off, and a 401(k) match for eligible participating employees. HOW TO APPLY Send a resume and cover letter to careers@kafsc.org No phone calls please. KAFSC is an Equal Opportunity Employer. For more information about the agency and jobs, visit our website at www.kafsc.org/careers.