Manager of User Support

RealREPP, a full-service recruiting firm is currently teaming with a growing, stable and nationally recognized commercial real estate owner to assist them in hiring a Manager of User Support for their headquarters location in undefined, undefined.This position will lead end-user technology support operations while remaining hands-on with advanced desktop support and escalations.This company is seeking someone who enjoys working with modern cloud technologies, endpoint security, enterprise applications, and AI productivity tools while continuing to learn and grow professionally. This organization is well established, privately held, and continues to grow its national real estate portfolio, offering long-term stability, strong team culture, and exposure to executive leadership.RequirementsAdvanced knowledge of Windows operating system administration and desktop supportExperience leading or coordinating end-user support functions and escalationsStrong understanding of endpoint security principles and best practicesExperience supporting Microsoft 365 in an enterprise environmentSolid troubleshooting skills across hardware, software, and connectivity issuesExperience with Microsoft Entra ID (Azure AD), Okta, Duo, and AWS is preferredFamiliarity with CrowdStrike and Fortinet security platforms is a plusExperience supporting enterprise applications including Microsoft 365, Salesforce, ERP systems, Zoom, and TeamsKnowledge of TCP/IP, DNS, DHCP, Wi-Fi, and connectivity troubleshootingExperience supporting conference room and A/V technologies including Teams Rooms and Zoom RoomsExcellent verbal and written communication skills with the ability to support executive-level usersStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentExperience with ITSM tools, SLA management, reporting, budgeting, and vendor management is preferredBackground supporting professional services, financial services, or commercial real estate environments is a plusIf you are interested in applying for this position, please send your resume to Resumes@RealREPP.com or register and apply online at www.realrepp.com.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*