Manager Order Management

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our Order Management department for a Manager of Order Management.Pay range is $85,000 to $100,000 annually (based on skills/knowledge/experience)Location: onsite in Carson, CADMF Lighting is seeking a Manager of Order Management to lead the team that turns customer orders into shipped products across our Commercial and AV channels. This role owns order accuracy, stock availability checks, and order-related escalations, and serves as the primary operational partner to our Account Managers.The Manager leads a team responsible for order entry and complex stock checks, works across Supply Chain, Production, and Shipping to clear obstacles, and drives continuous improvement in our ERP processes and team performance.The Manager of Order Management reports to the Director of Operation Engineering.Key responsibilitiesLead, coach, and develop a team of Order Management specialists responsible for order entry, order review, and stock checks.Handle hiring, onboarding, training, scheduling, performance reviews, and day-to-day supervision.Set clear expectations for accuracy, turnaround time, and communication, and hold the team accountable to them.Ensure coverage and workload balance across Commercial and AV order volume.Oversee timely and accurate entry of customer orders, including pricing, terms, ship-to details, and special requirements.Review complex, high-value, or non-standard orders before release.Monitor the open order backlog and proactively flag at-risk orders.Serve as the escalation point for order issues.Act as the point of contact for Sales leadership on escalated ordersPartner with Account Managers to expedite strategic or time-sensitive projects.Work closely with Supply Chain, Production, and Shipping to resolve material shortages, scheduling conflicts, and shipping holds.Align on priorities so the most critical orders move first.Participate in regular operations meetings to review backlog, constraints, and upcoming demand.Ensure e-commerce orders flow correctly into the ERP and are processed, prioritized, and shipped on time.Troubleshoot order issues and work with IT to resolve root causes.Communicate operational requirements to IT and help test platform changes before they go live.Act as the department's subject matter expert for order management functions in CPQ + Oracle Fusion Cloud.Identify, request, test, and implement ERP updates and configuration changes that support accuracy and scale.Maintain clear, current standard operating procedures and training materials.Find and implement efficiency improvements, including automation, workflow redesign, and reporting.Define, track, and report team KPIsUse order data to identify trends, root causes of delays, and opportunities for improvement.QualificationsRequiredBachelor’s degree in business, Supply Chain, Operations, or a related field, or equivalent work experience.5+ years of experience in order management, customer operations, or sales operations, preferably in manufacturing.2+ years of experience supervising or leading a team.Hands-on experience with a major ERP system, including order entry and inventory functions.Strong Excel skills, including pivot tables, lookups, and working with large data sets.Proven ability to manage escalations and competing priorities under tight deadlines.PreferredExperience with Oracle Fusion Cloud ERP.Background in lighting, electrical, building products, or AV manufacturing.Experience working with independent manufacturers’ rep networks.Experience leading ERP enhancements, system implementations, or process improvement projects.Experience supporting e-commerce order flow, including working with IT on platform-to-ERP integrations.Skills and competenciesClear, calm communicator who can work with sales, operations, and leadership.Strong attention to detail and commitment to accuracy.Analytical mindset with the ability to turn data into action.Sense of ownership and urgency on customer-impacting issues.Comfortable driving change and getting buy-in across departments.