Manager Project Management Office

OverviewWe are seeking a Senior IT Project Manager or Manager for the IT Program Management Office. You will own delivery across our program portfolio, and you will own the team: how work is taken in and prioritized, how programs are planned and tracked, how risk surfaces early, and how program managers grow.This is a permanent work-from-home, full time, and night shift role.ResponsibilitiesProgram DeliveryOwn delivery across the portfolio: scope, schedule, dependencies, and risk across programs.Surface risks early with a recommendation, not just a flag. Drive resolution rather than reporting status.Intake and PrioritizationPartner with business analysts and engineering to convert stated requests into validated requirements before build.Model capacity and hold the prioritization line across new development, optimization, and support.Process ManagementOwn PMO standards: planning artifacts, work breakdown discipline, status reporting, and work management platform hygiene.Own the executive reporting pipeline, including status calibration and escalation criteria.Identify and fix process gaps without being asked. Own portfolio metrics and report them monthly.Day-to-Day ManagementLead a team of program and project managers across junior, intermediate, and senior levels.Set priorities, assign programs to the right level of PM, and hold delivery commitments.Resolve cross-functional conflict at your level. Escalate patterns, not incidents.Coaching and PerformanceCoach program managers toward independence, including the judgment to deviate from plan when conditions change.Build a team that identifies problems and solves them rather than waiting for direction.Qualifications7+ years in technical program or project management, including three or more years directly managing five or more program managers.You have run a portfolio of concurrent software delivery programs, not one project at a time.You have owned intake and prioritization.When you joined, the process was scattered.Stabilized the process by creating and documenting a project intake workflow.Established controls around the process.Requestors can submit requests with information such as the nature of the project, project name, and request date.You have delivered in a regulated environment with external audit or compliance obligations, such as FDA, DEA, DSCSA, SOC 2, SOX, or GxP.Experience working with compliance requirements.Experience with projects involving SOC 2.Experience working with external audit and assurance stakeholders.You have built or materially rebuilt a PMO process.Established processes and tools to help manage and support prioritization.Deep working knowledge of Azure DevOps or an equivalent work management platform, including backlog structure and reporting.You have worked where your team owned outcomes end to end, set its own delivery standards, and made scope and schedule decisions.Strong written and verbal English, working directly with US-based stakeholders.Willing to work a full North American shift (graveyard schedule).Stable home internet with a minimum speed of 25 Mbps.Advantage: PMP Certification or equivalentWhy Join Us?Join a company solving real-world challenges in healthcare and logistics.Gain exposure to modern systems and technologies.Work with experienced project managers and technical leaders.Grow your technical project management career in a supportive environment.