Manager (Quality Audit, Billing & Compliance)

NAS Neuron Health Services (NNHS), A certified Great Place to work; Operates primarily in the UAE and across the GCC region, focusing on simplifying healthcare and making it more accessible through innovative technology and seamless service delivery. There is a great opportunity for a Manager (Quality Audit, Billing & Compliance).This role is responsible for oversight of three departments within COE Operations, being direct supervision of the full Quality Assurance team, and supervision over the leads of Billing and Operational Compliance. Reporting to the senior manager, the candidate will be responsible for coordinating activities being carried out across the three functions, ensuring targets are being set and met, providing strategic updates to senior management, working on continuous improvements and development of the teams, and overseeing various organizational projects.RESPONSIBILITIES AND DUTIES•Manage day-to-day governance of the functions alongside the department leads•Identify potential improvements to maximise efficiency and reduce risk, and makerecommendations to reporting manager•Set targets and measure performance against these•Proactively own responsibility of escalations and issues related to the teams•Provide extensive support and guidance to Regional and International teams on Middle East & Africa operational queries and requirements.•Maintain issue log to identify gaps and opportunities for process improvements•Support with internal and external audits•Stays updated with the regulatory requirements with the markets and impart inter-department training when needed.•Liaise with senior representatives of clients, brokers, and internal stakeholders•Closely partner with regional sales and client management teams to provide advice, support and guidance on all related and relevant matters.•Establish and maintain relationships with key stakeholders•Plan and coordinate the operational activities to guarantee optimal performance of the departments•Partner with other operational leads to ensure alignment and development of service capabilities•Oversee multiple projects including planning, approvals, testing and release management3. KNOWLEDGE, SKILLS AND EXPERIENCEMinimum Bachelor's degreeExcellent English written and oral communication skillsMinimum of 5 years people management and reporting experience is requiredExceptional organizational and time-management focusIndependently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.High proficiency in MS office, excel in particularGreat rapport building and communication skillsStrong problem solving, leadership skills, analytical and decision-making skillsMinimum of 3 years’ experience of the Middle East insurance marketAbility to organise, prioritise and manage workflow to meet individual and team production standardsAttention to detail, with high level of accuracyAbility to work under pressure/own initiativeGood analytical skillsCustomer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements