Manager- Sales and Operations

Rovex Immigration is a Dubai-based advisory supporting investors, entrepreneurs, professionals, and families with citizenship, residency, business migration, and visa solutions.About the RoleWe are looking for a hands-on Head of Operations & Sales who can take ownership of the company’s daily business activities, drive revenue, lead the team, and ensure a smooth client experience from initial enquiry through application processing.The ideal candidate must come from the immigration industry and bring practical experience in sales, client servicing, and operational management. This role suits someone who can independently manage day-to-day business performance while working closely with management on growth.Key ResponsibilitiesSales and Business DevelopmentOwn monthly and quarterly targets for sales, revenue, collections, and client acquisition.Manage the sales process, including lead allocation, client consultations, proposals, follow-ups, negotiations, and closures.Personally handle high-value inquiries and support the team in closing complex cases.Improve lead conversion and maintain an accurate sales pipeline through the CRM.Build referral relationships with business partners, agents, and professional networks.Work with marketing to improve lead quality, campaign performance, and acquisition costs.Operations and Client ServiceOversee daily operations across sales, client onboarding, documentation, and case coordination.Establish clear workflows, responsibilities, service standards, and turnaround targets.Ensure clients receive accurate information about services, fees, documentation requirements, and expected timelines.Monitor active cases and coordinate with processing teams, authorized representatives, and external partners to resolve delays.Handle client escalations, complaints, and service issues professionally.Maintain complete client records, protect confidential information, and ensure teams follow company procedures and applicable requirements.Team and Business ManagementRecruit, train, coach, and manage sales consultants and operations staff.Set individual targets, review performance, and hold the team accountable for results.Monitor operating costs, service profitability, collections, and resource requirements.Provide management with regular reports covering revenue, forecasts, conversion rates, case progress, and operational issues.Identify growth opportunities and implement improvements that strengthen both sales and service delivery.Required Experience and Skills3–5 years of relevant experience in immigration, investment migration, or visa consultancy, with a minimum of 3 years in the industry.Previous experience supervising a team or managing a branch, sales function, or operations function.A proven record of achieving sales targets and converting inquiries into paying clients.Practical understanding of immigration services and the client journey from consultation to case processing.Strong communication, negotiation, client relationship, and problem-solving skills.Experience using CRM systems, sales reports, and operational trackers.Ability to prioritize work, make sound decisions, and manage the business with limited supervision.Commitment to transparent selling, accurate client guidance, and responsible handling of sensitive documents.Preferred QualificationsExperience in the immigration consultancy market.Exposure to citizenship and residency by investment and business migration services.Experience working with investors, entrepreneurs, and high-net-worth clients.An established network of relevant referral partners.A bachelor’s degree in business, management, or a related field.How Success Will Be MeasuredAchievement of revenue and collection targets.Improved lead conversion and sales productivity.Timely onboarding and case processing milestones.Strong client satisfaction and effective complaint resolution.Consistent team performance and operational efficiency.