Manager – Sales Operations & Inside Sales (B2B / Manufacturing / Engineering / Industrial Products exp)

Manager – Sales Operations & Inside SalesLocation: Mumbai (Goregaon East)Experience: 8–12 YearsIndustry Preference: Manufacturing / Engineering / Industrial Products / B2BReporting To: Managing DirectorSalary: upto 70k/pmJob SummaryWe are looking for an experienced Manager – Sales Operations & Inside Sales to lead the inside sales and sales operations function, ensuring efficient enquiry handling, quotation management, order processing, customer support, and coordination with internal teams.Key ResponsibilitiesLead and manage the Inside Sales & Order Processing team.Manage the complete sales cycle from enquiry → quotation → PO → Sales Order → dispatch.Ensure timely and accurate quotations, Sales Orders, invoices, and customer documentation.Monitor quotation TAT, order conversion, pending orders, ageing orders, and order fulfilment.Coordinate with Sales, Accounts, Procurement, Planning, Production, Logistics, Warehouse, Engineering, and Service teams.Manage key customer requirements and resolve commercial/operational escalations.Review customer/dealer pricing, discounts, price lists, and commercial approvals.Prepare Daily/Weekly/Monthly MIS, sales reports, dashboards, and sales forecasts.Drive ERP/CRM utilization, automation, process improvement, and reporting accuracy.Support sales planning, collections, new product launches, exhibitions, and marketing activities.Define team KPIs, monitor performance, and develop team capabilities.Candidate ProfileGraduate/MBA with 8–12 years of experience in Sales Operations, Inside Sales, Order Management, Sales Coordination, or Commercial Operations.Experience in B2B / Manufacturing / Engineering / Industrial Products preferred.Strong experience in ERP, CRM, MS Excel, MIS, pricing, order processing, and customer management.Excellent communication, coordination, analytical, problem-solving, and team management skills.Candidates with experience handling OEMs, dealers, distributors, or industrial customers will be preferred.Key SkillsSales Operations | Inside Sales | Order Management | Sales Coordination | Customer Management | Pricing | Commercial Operations | MIS | Sales Forecasting | ERP | CRM | B2B Sales | Team Management | Manufacturing | Industrial Products