Manager, Store Operations

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.This role is responsible for the planning, coordinating and delivery of pivotal initiatives and new operating concepts that drive our short, and long-term enterprise growth strategies through field evolution. The work includes but is not limited to collaborating with enterprise leaders and business partners to understand the vision of our strategic roadmap, preparing key functional teams for future impacts to operational processes and the customer and associate experience, while continually assessing operational opportunities, competing priorities, organizational change management, and risk to day to day operations.Workstreams include testing and implementations related to hardware/software, emerging technologies, Artificial Intelligence, our store’s operating model, BOPIS and the end-to-end customer experience. This role will take concepts from the ideation phase and see them through to solution delivery, while also collaborating and negotiating across work groups to assess competing priorities, timelines, field impact, and risk to day-to-day operations.ResponsibilitiesResearch, analyze and track trendsetting operational practices to help influence our roadmap and understand how solutions would benefit our store’s operating model; including areas like customer loyalty, BOPIS, universal cart, checkout experience, AI, in store process optimization, etc.Lead the day to day strategy and execution of the Buy Online, Pick Up in Store (BOPIS) program, including prioritization of enhancements and holiday readiness.Lead the strategy and execution and BOPIS initiatives that modernize field capabilities and enable scalable, omnichannel growth.Travel in stores and with Field Leadership to observe existing practices and solicit feedback to inform our prioritization of process improvements and initiativesBased on observations and field feedback; document and present recommendations for future state practices that reduce complexity and/or maximize sales growth potential for the field organizationBe knowledgeable and able to communicate to home office and field leadership a complete assessment of proposed recommendations that includes the impact to the organization, trade-offs, risks, costs, benefits and opportunities of each solutionLead implementation and execution of aligned on solutions in partnership with Field Leaders, Store Operations, Technology Services, Human Resources, Finance, etc.Participate in weekly/monthly/quarterly Home Office and Field meetings, as applicable3-5+ years of managing store projects or operational implementations in a retail or corporate environmentAbility to collaborate & influence key business leaders to develop operational strategies/solutionsExperience leading projects or driving work with varying complexityAbility to work in a fast paced, highly collaborative, change-oriented environment; driving results through leadership, team building, influence and conflict resolutionStrong verbal and written communication skillsCapable of leading, developing and motivating othersAbility to travel with overnight staysPreferred, but can be learned in role:Capable of developing content and solutions for a field audience based on a deep understanding of the operating modelAbility to communicate and negotiate effectively at all levels, inside and outside the organizationCapacity to influence partners to arrive at solutions that best support each initiativeStrong analytical and strategic planning skillsRetail experience preferred, store and field leadership experience a plusEducation:Bachelor’s degree or equivalent work experienceCore CompetenciesDrives ResultsAction OrientedCollaboratesDecision MakingNimble LearningBenefitsFeeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include: Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.No-cost mental health and well-being support through our Employee Assistance Program (EAP).401k with company match and Associate Stock Purchase program with discount.Opportunity for paid time off, paid parental leave and access to family building benefits.Home, auto and pet insurance and a company-provided Care.com subscription.Tuition reimbursement and scholarship opportunities for post-secondary education.Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.Visit bbwbenefits.com for more details.