Manager — Store Quality & Food Safety Compliance (Viva Supermarkets)

KEY RESPONSIBILITIESQ&FS Compliance Leadership: Lead Quality & Food Safety compliance across all VIVA Retail stores in the territories.Policies, HACCP & SOPs: Develop and implement food safety policies, HACCP studies and related SOPs, ensuring compliance with regulatory requirements and company standards.Team Management & Coaching: Manage and coach the Store Hygiene Officers, building capability, consistency and accountability across the cluster.Audits, Inspections & Reviews: Conduct compliance reviews, store inspections and food safety audits, and monitor corrective and preventive actions to closure.Compliance Trend Analysis: Analyse compliance trends and food safety data and performance metrics to identify risks, areas for improvement and implement corrective measures.Operations & Supply Chain Partnering: Partner with Operations and Supply Chain to ensure food safety and quality considerations are integrated into all aspects of the retail operation.New Openings & Projects: Liaise with the project team for new openings, re-modelling and new concepts at country level to ensure proper implementation of food safety standards and regulatory requirements.Incident & Recall Management: Lead food safety incident investigations and the product recall process end-to-end.Authority Inspections: Support authorities during inspections, ensure compliance with their findings and close corrective action plans following their visits.Awareness & Training: Drive food safety awareness and training across store teams to embed a proactive food safety culture.Operational Controls: Ensure compliance with hygiene, pest control, temperature monitoring and food defense across all stores.KPI Monitoring & Reporting: Monitor KPIs and prepare management reports on compliance performance and risk.QUALIFICATIONS & EXPERIENCEBachelor’s degree in Food Science, Food Technology, Microbiology, Veterinary Science or a related field.FSSC 22000, BRC Food Lead Auditor or equivalent certification preferred.8–10 years in QA / Food Safety within retail, FMCG or food manufacturing.Minimum 3 years leading food safety teams.Experience with UAE, Oman and KSA food safety regulations.Experience managing multi-site retail operations.Arabic and English good writing and speaking is a must.