MANAGER – SUPPLY CHAIN OPERATIONS

ROLE SUMMARYThe Manager, Supply Chain Operations (SCO), is responsible for developing, executing and delivering supplier and category strategies across assigned markets within the Packaging category. This role has end-to-end accountability for category outcomes, including supplier performance, sourcing execution, and supply assurance, ensuring alignment with customer requirements and regional priorities.The Manager serves as the primary owner of supplier relationships within the assigned scope, building strong, trust-based partnerships to enable reliable, high-quality, and cost-effective delivery to the McDonald’s system. The role drives consistent execution of global supplier engagement frameworks, performance metrics, and sourcing strategies, ensuring suppliers deliver against expectations across cost, quality, service, and innovation.This position leads sourcing activities across packaging materials (e.g., paperboard, plastics, inks), including RFP/RFI processes, supplier selection, negotiations, and contract execution. The Manager is accountable for end-to-end procurement delivery within assigned categories, including supplier performance management, supply continuity, and risk mitigation through effective capacity and contingency planning.The role ensures effective control of packaging supply to meet customer demand within the system by driving supply planning alignment and managing supply risks. In addition, the Manager engages with customers where required to provide updates and ensure alignment on supply, cost, and performance outcomes.The Manager partners closely with cross-functional teams—including Packaging Development, Global Sourcing Services, Quality, Compliance, and Client Management—to ensure alignment of sourcing strategies, product commercialization, and supply chain execution across markets. This role plays a critical part in translating category strategies into delivery outcomes while driving cost optimization, supply continuity, and operational efficiency.RESPONSIBILITIESCategory Execution & Strategy DeploymentExecute category strategies across assigned markets, ensuring alignment with regional and global objectivesTranslate strategic direction into actionable sourcing and supplier plans that deliver category outcomesSupport development of category plans and ensure effective deployment at market levelEnsure regional requirements and insights are reflected in supplier execution and decision-makingAccountable for delivery of category outcomes across assigned markets (cost, supply, supplier performance)Supplier Management & Sourcing ExecutionLead Supplier Relationship Management (SRM) across assigned suppliers, including strategic and critical suppliers within scopeBuild and manage strong supplier partnerships to ensure reliable delivery, innovation, and cost competitivenessLead sourcing activities including RFP/RFI processes, supplier selection, negotiations, and contract executionDrive supplier segmentation and portfolio management aligned with category and business objectivesProvide direction and oversight to ensure effective supplier engagement and performance managementSupplier Performance & Continuous ImprovementOwn supplier performance against defined KPIs (cost, quality, service, innovation) and drive continuous improvementLead implementation of supplier performance frameworks (e.g., STEP programs) to deliver foundational and transformational outcomesPartner with internal stakeholders and SMEs to align regional priorities with global supplier strategiesSupply Assurance & Risk Management Own supply continuity across assigned markets, including capacity planning, contingency planning, and production alignmentIdentify and mitigate risks related to supply disruptions, pricing fluctuations, quality issues, and supplier performanceManage raw material exposure and support cost-risk trade-off decisionsEnsure uninterrupted supply of core and promotional products in line with customer expectations.Financial & Cost ManagementAccountable for delivery of cost optimization and value creation targets within assigned category scopeManage pricing, cost drivers, and spend visibility across marketsEnsure financial discipline in sourcing decisions and supplier agreementsStakeholder & Cross-functional EngagementAct as key interface between suppliers, customers (where required), and internal stakeholdersCollaborate with Product Development, Quality, Commercial, and Procurement teams to support sourcing, commercialization, and supply executionProvide input into product development, supplier selection, and risk management decisionsServe as escalation point for supplier and supply chain issues within assigned scopeProcess, Governance & S2C ExecutionEnsure consistent execution of sourcing processes, supplier engagement frameworks, and procurement policiesLead Source-to-Contract (S2C) activities within scope, including negotiation support and contract executionManage contract execution in partnership with central Procurement Services teamsEnsure accuracy and integrity of supply, cost, and supplier performance reportingSKILLS AND EXPERIENCE REQUIRED Experience: Typically 8+ years of experience in supply chain, procurement, or strategic sourcing, with a proven track record of delivering supplier performance and category execution outcomesOwnership & Results Orientation: Strong accountability for delivering cost, supply, and supplier performance outcomes within assigned scopeCommercial & Negotiation Expertise: Proven ability to lead negotiations and deliver commercial outcomes across sourcing and supplier engagementsSupplier & Relationship Management: Demonstrated capability to manage supplier relationships and drive performance through structured engagement and accountabilityStakeholder Management: Proven ability to operate in a matrix environment, influencing cross-functional teams and aligning stakeholders to business objectivesAnalytical & Problem-Solving Skills: Ability to analyze market trends, cost drivers, and operational data to support decision-making and resolve complex issuesRisk & Supply Management: Strong understanding of supply continuity, risk mitigation, and cost-risk trade-offs within supply chainsBusiness & Financial Acumen: Solid understanding of financial drivers, cost structures, and sourcing levers to support effective decision-makingDrive & Accountability: Strong sense of urgency and ownership, with the ability to prioritize, manage complexity, and deliver resultsCollaboration & Communication: Strong interpersonal and communication skills, with the ability to drive alignment and resolve issues effectivelyTechnical & Systems Capability: Proficient in Microsoft Office tools and familiar with procurement / sourcing systemsQualifications: Bachelor’s degree in Business, Supply Chain, or related field; professional certifications (e.g., CIPS) are advantageous